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Job Title:    Product Support Engineer (2
Entry Level  Fresher Jobs)

Organization: Kiira
Motors Corporation (KMC)

Duty Station:
Kampala, Uganda

Reports to: Senior
Product Support Engineer

 

About US:

Kiira Motors
Corporation or KMC is a State Enterprise in Uganda established to champion the
Development of the Domestic Automotive Value Chain for job and wealth creation.

 

Job Summary:  The Product Support Engineer shall be
responsible for providing technical assistance to vehicle dealers and
individual customers.

 

Key Duties and Responsibilities:  

·       
Follow
up customer inquiries, requests and complaints and keeps customer updated about
progress;

·       
Analyze
customer feedback;

·       
Customer
outreach to establish customer requirements and satisfaction;

·       
Answer
and resolve customer inquiries and concerns;

·       
Ensure
customer satisfaction and retention;

·       
Promote
prompt assistance to customers;

·       
Respond
to and maintain detailed customer contacts via phone, mail and email;

·       
Follow
through and take ownership in resolving product issues;

·       
Evaluate
vehicle failures ensuring consistency with warranty specifications;

·       
Any
other duties assigned by the Senior Product Support Engineer.

 

Qualifications, Skills and Experience:

·       
The
applicant must hold a Bachelor’s Degree (Honors) in Electrical or Mechanical
Engineering or Related Field from a recognized Institution;

·       
At least
a student or Graduate Membership to the Uganda Institute of Professional
Engineers or any other Related Professional Body is a Minimum Requirement

·       
Demonstrated
Knowledge of the Vehicle Development Process; Automotive industry manufacturing
processes; Product Quality and Customer Satisfaction;

 

Competencies

·       
Customer
Service Skills;

·       
Flexibility;

·       
Persistence;

·       
Ethics
and integrity;

·       
Team
work;

·       
Concern
for results;

·       
Listening
and effective Communication skills; and

·       
Time
Management

 

How to Apply:

All candidates send
their applications through email to hr@kiiramotors.com with the following
documents Only in PDF Format:

·       
A duly
signed application Letter (Cover Letter) addressed to the Chief Executive
Officer, Kiira Motors Corporation.

·       
A duly
signed CV, Download
CV Template Here

·       
Certified
copies of Academic Documents (Certificates and Transcripts). Only copies
certified by the awarding institution will be accepted

 

Deadline: 12^th April 2021

 

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