The Ugandan Jobline

Job Title:  Teller (Several No Experience Customer Service Jobs)

Organisation: FINCA Uganda Limited

Duty Station: Acacia, Ben Kiwanuka, Katwe, Nakulabye, Kawempe, Ntinda, Kireka, Mukono, Jinja, Mbale, Iganga, Lira, Gulu, Koboko, Arua, Nakasongola, Masindi, Hoima, Kabale, Mbarara, Masaka, Kyotera, Ssembabule, Mityana, Fortportal, Uganda

Reports to: Head of Credit

About the Company:

FINCA Uganda Limited was the first licensed micro-finance deposit taking institution in Uganda, and part of a global network which serves over 1,000,000 clients in 22 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.

Job Summary:   The Teller will be responsible for providing exceptional customer experience while ensuring efficient and accurate transaction processing for FINCA Uganda customers.

Key Duties and Responsibilities:

• Processing customer cash entries after carrying out proper due diligence checks.
• Escalating any suspicious transactions to the Head Teller and Branch Operations Supervisors.
• Resolving customer queries, inquiries and complaints as per the management process.
• Escalating any complaints not resolved.
• Contributing to the branch business growth initiatives, both savings and credit
• Maintaining high quality control on day-to-day branch operations and report any control lapses.
• Developing initiatives to improve processing efficiencies and initiatives to support branch cost control.
• Ensuring proper document filing system.

Qualifications, Skills and Experience:

• A Bachelor’s Degree/Diploma in any business-related fields from a recognized University/Institution

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Strong interpersonal skills
• Strong numerical skills.
• Excellent communication skills and ability to work with teams and independently.
• Ability to maintain a professional appearance and provide a positive company image.
• Good problem solving, multitasking and negotiation skills.
• Computer literate and familiar with MS Office and other applications.
• High level of analytical and creative skills.
• Ability to work well under pressure.

How to Apply:

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: ug_jobs@fincaug.org

Deadline: 25th October 2024

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