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Job Title:  Claims Analyst

Organisation: Mayfair Insurance Company Uganda Ltd

Duty Station: Kampala, Uganda

Reports to: Assistant Manager – Claims

About Organisation:

Mayfair Insurance Company Uganda Ltd is a General Insurance Company providing various general insurance products in Uganda since November 2018. It is regulated by the Insurance Regulatory Authority of Uganda. The company has since inception been on an upward trend, experiencing phenomenal steady growth on both revenue and profitability. The company is part of the network of Mayfair insurance companies across the region (Kenya, Tanzania, Rwanda DR Congo and Rwanda).

The head office of Mayfair Insurance Company Uganda limited is located at Plot 56, Lugogo bypass, Lohana Tower D, 7th Floor.

Job Summary:   To process claims efficiently, expeditiously and professionally to meet customer’s expectations and the overall departmental objectives.

Key Duties and Responsibilities:

Register and process reported claims and advice clients on the required claims supporting documents.

Communicate to the customers through claim acknowledgment, and update to intermediary/insured/claimant on the claim status.

Accurately post, maintain and review claims reserves on a continuous basis.

Assist in the determination of settlement amount and issue discharge vouchers for fully documented claims under instructions from assigned supervisors.

Initiate claim recoveries from the reinsurers and follow up recovery.

Evaluate preliminary claim information and revert to the intermediaries or insured for more information where necessary to ensure that the correct information is documented for ease in processing the claim.

Liaise with the underwriting department by notifying them of risk improvement issues noted as well as reviewing of policy wordings on areas that need a change in the policies.

Resolve customer complaints and disputes swiftly, fairly and diplomatically.

Prepare and submit various claims analysis reports for clients and management consumption

Any other duty as may be listed in the detailed job description or assigned from time to time.

Qualifications, Skills and Experience:

Proven interpersonal, social and communication skills

High Level of Personal and Professional Integrity

Academic Qualifications: Bachelor’s degree in business, Marketing or related field.

Professional Qualifications- Professional insurance qualification is an added advantage.

Relevant Experience: Minimum of two (02) years of experience in general insurance claims department

How to Apply:

All interested candidates should submit their cover letter and current updated curriculum vitae (CV) to info@mayfair.co.ug The Job Role you are applying for should be indicated in the subject line of your email.

Note:

Only shortlisted candidates will be contacted for tests and/or interviews.

The successful candidate will be subject to background checks in line with our internal recruitment policy.

Deadline: 15th October 2024 by 5pm

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