Job Title: Customer Relationship Officers (Graduate Trainees) Western, South western,…
Sector Head – ICT Careers – DFCU Bank
Job Title: Sector Head – ICT
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Reports to: Head of Coverage
About the Company:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: Reporting to the Head of Coverage, the role holder will be responsible for developing and executing business plans for the sector in line with the overall Corporate Banking business strategy. The Sector Head will lead a team of RMs and work closely with product houses and retail to ensure that they get maximum revenue from all the relationships. The role involves growing the sector balance sheet, and revenue and growing customer numbers on a sustainable basis whilst managing the risk of loss on the portfolio.
Key Duties and Responsibilities:
- Manage client portfolios within the specific sector and are responsible for providing leadership to RMs/SRMs managing the portfolios.
- Contribute to the achievement of corporate banking revenue targets from the segment.
- Together with the RMs and SRMs, originate and conduct assessments of business propositions for both new and existing clients.
- Support the relationships to protect the Bank from loss, and maximize returns in a manner consistent with the business strategy.
- Execute sales plans to ensure that all products meet budget commitments.
- Provide responsive, proactive, proficient, and effective banking service to customers, thereby expanding the share of the business.
- Develop a good retention strategy in the portfolio for existing clientele, thereby growing the wallet share.
- Provide ‘Best in Class’ Relationship Management with Corporations – ‘Strengthening the bank’s brand in the corporate arena through participation in Industry events, and organizing events for dfcu customers.
- Develop and enforce monitoring/ control procedures.
- Manage the asset portfolio to minimise loss and maximise returns.
- Lead and manage the sector team including responsibility for performance, training and development, and leave management for each team member.
- Sell bank products to corporate customers including Multinationals, Large Corporates, Development organizations, Government and other parastatals enhance growth in customer numbers and achieve overall financial targets.
Qualifications, Skills and Experience:
- A University degree in ICT or Telecommunications Engineering
- Sales and Technology background
- 5 years of experience in Relationship management skills or similar positions.
- 3 -5 Years Experience in managing people.
- Good understanding of corporate bank products including but not limited to; Trade Finance Products, treasury, project finance, lending etc.
- Strong business acumen and a deep understanding of how the role contributes to business success.
- Knowledge of bank products and services.
- Excellent Customer service, interpersonal and negotiating skills.
- Excellent problem-solving and decision-making skills.
- Good leadership, performance driving & People management skills.
- Credit analysis and due diligence skills.
- Exceptional client relationship management skills
- Understanding/management of customer, product, and market risks
- Good understanding of risk management and mitigation techniques
- Attention to detail and strong organisational skills.
- Ability to work calmly under pressure and within a dynamic team.
- Excellent networking skills.
- Ability to manage a portfolio of customers with different business needs.
- Selling skills (to new business, cross-selling to all business lines)
- Ability to manage a complex workload and work to tight deadlines.
- Understanding of varied product solutions required within the bank’s customer base and ability to recommend new products for development about customer feedback received through relationship management.
How to Apply:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Vacanciesbank@dfcugroup.com
Deadline: 12th September 2024.
NB: Only shortlisted candidates will be contacted. Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.
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