The Ugandan Jobline

Job Title:    Technical Support Specialist

Organisation: Mogo Uganda

Duty Station: Kampala, Uganda

Reports to: TSS Team-Lead, GPS Installation Manager and Branch Manager

About the Company:

MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.

Key Duties and Responsibilities:

• Check the TEAMS channel, GPS Installers Task for reinstallation requests.
• Ensure that the client’s details are correctly captured.
• Put GPS trackers in agreed vehicle places without informing anyone who is not part of the GPS team about the location of the device.
• Ensure client signs pre-& post-installation forms.
• Always maintain confidentiality of clients’ information.
• Ensure that 90% of installed GPS trackers are online after one month from installation date.
• Ensure that 80% of installed GPS trackers are online after three months from installation date.
• Ensure quick installations each GPS tracker installation should not take longer than 30 minutes.
• Take responsibility for received inventory accounting for all items Informing GPS manager if branch received damaged trackers so as to be sent back to a specified location by the GPS manager.
• Inform GPS Manager about safety flaws in their work environment in case of any.
• Ensure that all released bikes are with working trackers that show up online in internal systems.
• Complete any other tasks given by branch managers such as cleaning bikes, moving bikes, and doing inventory checks only when pending installations are done.
• Helping customers install number plates at no cost.

Qualifications, Skills and Experience:

• Bachelor’s Degree/National Diploma in Electrical Engineering/Automobile & Power Engineering or related field
• At least 4 years’ experience in Installing, servicing, and replacing GPS tracking devices in cars, tuktuks etc.

Skills

• Strong ability to adapt and work in a fast-paced environment.

Technical Knowledge.

• Good team player.
• High level of integrity and accountability.
• Experience and proficiency in excel and any other computer software.
• Highly motivated and target driven.
• Excellent interpersonal /customer handling skills
• Excellent communication skills with a high level of confidentiality.
• Intermediate level technical skills working with MS Office

How to Apply:

All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Technical Support Specialist”

Deadline: 28th August 2024

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