Agency Manager Jobs – Mayfair Asset Managers

Job Title: Agency Manager

Organisation: Mayfair Asset Managers

Duty Station: Kampala, Uganda

About Organisation:

Mayfair Asset Managers is a Fund Manager licensed by the Capital Markets Authority (CMA) and Retirement Benefits Authority (RBA), offering bespoken investment solutions tailor made for retail and institutional clientele.

Key Duties and Responsibilities:

• Recruit, onboard, and develop qualified insurance agents in line with the Company’s agency growth strategy.
• Ensure timely induction and training of newly recruited agents to facilitate successful integration and productivity.
• Develop and implement initiatives to build a strong and sustainable agency network.
• Monitor agency manpower levels and recommend interventions to address gaps.

Sales Growth and Business Development

• Drive premium income growth through the agency channel in line with approved business targets.
• Support agents in identifying new business opportunities and expanding market reach.
• Develop and implement sales campaigns and initiatives to enhance agency production.
• Monitor sales pipelines and provide support to improve conversion rates.

Agency Performance Management

• Set performance targets for agents and regularly monitor achievement against agreed objectives.
• Track key performance indicators including productivity, persistency, and business growth.
• Conduct regular performance reviews and coaching sessions to improve agent effectiveness.
• Identify high-performing agents and implement recognition and retention initiatives.

Training and Capacity Building

• Coordinate and facilitate continuous training programs for agents on products, sales techniques, compliance requirements, and customer service.
• Identify competency gaps and develop appropriate interventions to enhance sales performance.
• Promote professional development and encourage agents to pursue relevant insurance qualifications.

Business Negotiation and Revenue Generation

• Negotiate terms and conditions of business within approved underwriting and pricing guidelines.
• Support the achievement of premium income, revenue, and profitability targets.
• Follow up quotations and business submissions to improve conversion rates and maximize business opportunities.
• Monitor premium collections and support debt management efforts for broker-sourced business.

Relationship Management and Agent Retention

• Build and maintain strong relationships with agents to enhance engagement, motivation, and retention.
• Address agent concerns promptly and provide necessary support to improve satisfaction and performance.
• Foster a positive agency culture aligned with the Company’s values and objectives.

Customer Service and Operational Support

• Ensure agents provide professional and responsive service to clients.
• Liaise with Underwriting, Claims, Finance, and Operations teams to facilitate efficient service delivery.
• Support the resolution of client and agent issues in a timely and professional manner.
• Ensure policy documentation and client requests are handled within agreed service standards

Compliance and Governance

• Ensure agency operations comply with regulatory requirements, company policies, and established procedures.
• Monitor adherence to ethical sales practices and regulatory standards.
• Support implementation of risk management and compliance initiatives across the agency network

Reporting and Market Intelligence

• Prepare timely agency performance reports and business updates.
• Monitor market trends, competitor activities, and emerging opportunities.
• Provide recommendations to improve agency productivity, market penetration, and business growth.

KEY PERFORMANCE MEASURES WORKING RELATIONS

• Agency Recruitment & Development:
• Achieve agency recruitment targets, successful onboarding, and growth of an active and productive agency force.
• Sales Growth & Premium Generation:
• Deliver agreed premium income, revenue growth, and new business targets through the agency channel.
• Agency Productivity & Performance:
• Improve agent productivity, activity levels, and achievement of individual and team sales targets.
• Agency Retention & Engagement:
• Maintain high retention levels of productive agents through effective engagement, coaching, and support.
• Customer Service & Operational Efficiency:
• Ensure timely service delivery, effective issue resolution, and high levels of customer satisfaction
• Compliance & Risk Management:
• Maintain adherence to regulatory requirements, ethical sales practices, and company policies.
• Reporting & Business Insights:
• Provide accurate performance reporting and actionable market intelligence to support informed decision-making.
• Internal: MD, ED, GM, HODs, staff. External: Existing and potential Agents, regulators, business partners and industry stakeholders

Qualifications, Skills and Experience:

• Academic.
• Bachelor’s Degree in Business Administration, Marketing, Insurance, Finance, or a related field

Professional

• Diploma or Professional Qualification in Insurance (ACII, AIIK, CII or equivalent) is an added advantage.

Functional Skills

• Integrity and professionalism
• Customer Focus and Service Excellence
• Commercial Acumen and Business Development
• Accountability, Teamwork, and Collaboration
• Emotional Intelligence and Stakeholder Management
• Collaboration and Cross-Functional Coordination.
• Agency Recruitment and Development
• Sales Leadership and Business Development
• Coaching and Performance Management
• Relationship Management and Influencing Skills
• Customer Focus and Service Excellence
• Commercial Acumen
• Accountability and Results Orientation
• Leadership and Team Development
• Innovation and Continuous Improvement
• Integrity and Professionalism
• Minimum of 4-6 years’ experience in the insurance industry, with at least 2 years in agency sales, agency development, business development, or sales management.
• Proven experience in recruiting, developing, coaching, and managing insurance agents or sales teams.
• Demonstrated track record of achieving sales targets, driving premium growth, and expanding market presence.
• Experience in performance management, agency productivity improvement, and agent retention initiatives.
• Sound understanding of insurance products, sales processes, and customer relationship management.
• Experience in stakeholder engagement and collaboration with internal and external business partners.

How to Apply:

All suitably qualified and Interested applicants should Email to: Apply by Email

Deadline: 9th October 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 48