Senior Manager – Revenue Assurance and Fraud Management Jobs – MTN Uganda

Job Title: Senior Manager – Revenue Assurance and Fraud Management

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

About Organisation:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary: To lead the retained organization of Revenue Assurance and Fraud Management in managing the risk of revenue leakage within MTN.

Key Duties and Responsibilities:

• Oversight and management of Revenue Assurance and Fraud Management activities for various stakeholders within the MTN operation – including the OPCO Chief Executive, Chief Financial Officer, Executive Committee, Audit Committee, and various internal functional stakeholders.
• Implementation of the target retained organization RAFM structure within the MTN operation, including recruitment, competency assessment, training and succession management.
• Ownership and oversight of the internal control environment relating to revenues, cost of sales and margins within the MTN operation.
• Management of the relationship with the RAFM Shared Service Hub, ensuring that control design, priority and operating performance is optimal for the MTN operation.
• Engagement with, support for and oversight of the primary control owners and their control environment, required to support the Combined Assurance Model for the principal risk of Revenue Leakage.
• Planning and supporting the changing internal control environment, ensuring proactive responses and input to adjacent business, proposition and technical changes within the MTN operation, in order to ensure the primary and secondary RAFM control framework remains relevant and adequate.
• Contributing to the improvement in awareness and engagement required at all levels in the MTN OPCO environments to achieve a revenue responsible organization.
• Oversight of the identification, communication and management of RAFM issue resolution and closure that have been identified by the RAFM SSC internal control environment, ensuring all levels of management are aware of the relevant risks and resolutions.
• Support and comply with Group RAFM reporting standards to ensure risk and performance information is standardized, aligned, and consistent with industry set standards and best practise.
• Work with the MTN RAFM Centre of Excellence to design, implement and continually improve policies, process and best practice relating to Revenue Assurance and Fraud Management.
• Contribute to and ownership of the compliance with regulatory and audit requirements in relation to Revenue Assurance and Fraud Management within the MTN Operation.
• Working with the Centre of Excellence technical team to define the requirement of RAFM technology functionality that supports reconciliation, re-performance, testing, reporting, incident management and knowledge management.
• Ensuring the support and management of the RAFM technology is functional and optimal within the MTN operation.
• Lead and represent the MTN RAFM retained organization at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the Groups RAFM standards, reporting, policies and financial results.
• Manage the MTN RAFM OPCO business planning, budgeting and quarterly forecast process. This includes the setting and managing of resourcing, investment and target approval.
• Ownership and management of the relationship between the OPCO RAFM team, SSH, COE and local executives, that includes contractual framework management, service level approval and monitoring, risk and issue management, performance review and ongoing engagement management.

Qualifications, Skills and Experience:

Essential – University Degree – B.Comm/B.Acc/B.Compt

• Preferred – Post Graduate Qualification –CISA/CISM/CRISK/ MBA/CA.SA/
• At least 2 years of leading a Revenue Assurance and Fraud Management organization in an Tier 3 telecommunications company
• At least 3 years of general people management
• At least 5 years in relevant sector/ industry relevant role
• Experience working in a global/multinational enterprise preferably in emerging markets
• Worked across diverse cultures and geographies
• Proven track record of business transformation ownership and delivery

Training

• :

Revenue Assurance and Fraud Management

• Governance Legislation and regulations – King/Sarbannes Auxley/IFRS
• Telecommunications technology
• Audit training
• Risk management techniques

Audit and Assurance – Control Design – Advanced Level

• Provides specialist knowledge in advising Revenue Assurance and primary control owners in the organization on best practices for design of controls.

Audit and Assurance – Planning – Intermediate Level

• Co-ordinates the work of a group of people in planning the activities required to meet internal and external audit needs.
• Considers the resource availability and activity feasibility aspects in the planning process.
• Audit and Assurance – Control Evaluation – Intermediate Level
• Proactively assesses the suitability of controls in conjunction with their regular activities.
• Evaluation techniques are largely compliance-based.
• Formalizes the issues through documentation that includes recommended improvements.
• Shares findings with other interested stakeholders.
• Audit and Assurance – Internal and External Audit Management – Advanced Level
• Leads the activities within an audit domain, providing expertise in control compliance and risk levels.
• Advises audit owners on suitability of control and compliance methods.
• Is proactive in suggesting alternative methods for achieving an audit opinion.
• Data Management and Analysis – Data Appreciation and Design – Advanced Level
• Has an advanced understanding of data across the revenue assurance domain, including fields, values, parameters, technical and business definitions
• Understands data modelling techniques, and can apply these to the role/s within Revenue Assurance.
• Expertise extends to include advisory support within the department.
• Data Management and Analysis – Information Extraction Techniques – Basic Level
• Understands the system source data for control purposes
• Has a basic understanding of the methods of data collection for purposes of role
• Manages the collection and scheduling of information in relation to control source data
• Manages issues in relation to data collection routines
• Ensuring data quality criteria for control source data are defined and met on a daily basis.
• Data Management and Analysis – Data Modelling and Manipulation – Intermediate Level
• Can analyse and interpret and data source for the purposes of defining a data model for RA control purposes
• Understands the data values within a data source in relation to the control output analysis
• Can define a data model for a control domain that meets the needs of users of that data, including all control owners
• Can design multi-dimensional data models for the analysis of data by users that can be used in a flexible and configurable way to meet user needs.
• Technology Appreciation and Application – Network – Intermediate Level
• Knowledge of network principles, systems and interconnectivity allows the individual to perform role without constraint.
• Applies this knowledge in an integrated manner
• Can support the individual in assessing the functioning of the environment to support revenue assurance objectives.
• Technology Appreciation and Application – Information Systems – Intermediate Level
• Has a working knowledge of Information technology systems, as far as software logic, reference data and interconnectivity of systems is concerned
• Can apply this knowledge in performing their Revenue Assurance task, with the ability to identify the source of problems.
• Operations Management – Control Operation Efficiency – Basic Level
• Performs control operation tasks at a basic level of efficiency
• Is able to complete key tasks within the prescribed timeframe without seeking and delivery of improvements to this level of efficiency.
• Non-critical tasks require prioritization as some constraints exists in performing these.
• Operations Management – Control Output Interpretation – Advanced Level
• The individual is able to perform detailed diagnosis of control information that allows them to detect and issue, identify the source and probably root cause, as well as having a detailed knowledge of possible impacts elsewhere.
• The users can relate the anomalies to their understanding of business changes and events, including changes in customer behaviour.

Operations Management – Problem Solving – Advanced Level

• Problem management combines operational, department wide and strategic problem management aspects
• The preventative aspects of problem management are the main focus with strong analytical data supports
• Influencing is effective through management-level interactions.

Operations Management – Decision Making – Advanced Level

• Decision making not only relates to the individual role, but extends to include departmental concerns
• Full justification for decisions provided with benefits analysis performed at an advanced level.
• Empowerment for decision making is in place, based on capability and established trust
• Decision support provided by senior management.
• Reporting and Measurement – Report Design and Modelling – Advanced Level
• Reporting design and modelling includes operational, periodic and one-off reporting that involves self-defined reporting templates.
• Reporting is targeted at a management level audience, with information including numerical, graphical, performance commentary and benchmarking analysis.
• Reporting and Measurement – Reporting Operational Effectiveness – Intermediate Level
• Reporting is produced with extensive effort on the part of the individual.
• Information gathering and collation represent the time-consuming aspects of the reporting task.
• Limited time for analysis.
• Largely manual in nature.
• Produced in line with a predefined schedule.
• Reporting and Measurement – Decision Support and Reporting Communication – Intermediate Level
• Decision support extends to include a broader audience, including senior management.
• Information reviewed and agreed with management, presented to a defined stakeholder audience and presented to management as part of key decisions or governance forums required.
• Decision support includes interpretation of reporting information to support the context of meeting objectives.
• Project and Change Management – Project Planning and Design – Advanced Level
• Project planning includes multiple deliverables, which are designed with time and resource constraints.
• Includes resource and capacity planning and dependencies that are structured against a timeline for departmental needs.
• Project and Change Management – Project Delivery – Advanced Level
• Delivery, risk and financial management form part of the project delivery process.
• Detailed tracking and updating of project plans are performed with regular communication to cross functional project teams and project stakeholders in the form of Steering meeting summaries.
• Proactive risk management in place with timely adaptation of the project performed as required to mitigate risk.
• Project and Change Management – Change Management and Assurance – Intermediate Level
• Evaluation of change and definition of change-related requirements and solutions performed for a number of roles or activities.
• Broader subject matter knowledge involved in the change project, with an involvement covering multiple streams within the individuals subject matter.
• Risk evaluation performed in a proactive manner and requirements to mitigate these risks are managed through cross functional communication.
• Finance and Accounting – Financial Accounting – Advanced Level
• Financial accounting knowledge includes the daily, monthly and periodic revenue and cost accounting for retail and partner revenues.
• This includes the revenue and cost categories, profit and loss accounting, and relationship between balance sheet and P&L in relation to revenues and costs, as well as an end to end understanding of the revenue realization environment.
• Finance and Accounting – Management Accounting – Intermediate Level
• Appreciation of the revenue and cost of sales analysis including in a management accounting environment, including revenue and cost of sales categories.

Skills / physical competencies:

• Results orientation
• Committed to making a difference.

Credibility

• Building collaborative relationships
• Engaged management.
• Developing & empowering

Influencing, Leadership, Power

• Sound judgment
• Strategic planning

Risk-taking, Innovation

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 26^th August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: postgraduate degree

Work Hours: 8

Experience in Months: 60