Job Title: Relationship Manager – SME
Organisation: KCB Bank Uganda
Duty Station: Masaka, Uganda
About Organisation:
KCB Bank Uganda, a subsidiary of the KCB Group since 2007, is a licensed commercial bank regulated by the Bank of Uganda. As of May 2026, it operates 16 branches nationwide and offers a broad suite of retail, corporate, and digital banking solutions.
Job Summary:
- Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
- To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
- Facilitate the branch’s Service Delivery to customers.
- Handle Establishment of new and Variation of existing account relationships.
- Deal primarily with SME accounts.
Principal Accountabilities
- Selling bank products to new customers and cross selling to existing customers.
- Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
- Deposit mobilization for the bank
- Extending support and guidance to Customer Care Rep.
- Leadership of the Branch’s customer service.
- Credit cards/debit cards inquiries and encashment.
- Collect information from customers relating to account relationship.
- Handling of shares IPO related matters.
- Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
- Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
- Annual branch budget relevant areas.
- Sales calls and market intelligence gathering.
- Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
- Receiving, guiding, and doing initial appraisal of loan applications
- Explaining and having customers sign letters of offer.
- Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
- Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
- Any other duties that may be allocated from time to time.
Qualifications, Skills and Experience:
- A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- At least 2 years’ experience in sales and services and their relevance to both SME customers.
- Ability to identify, analyze and structure both SME lending requirements.
- Thorough knowledge of banking products and services.
- Demonstrate knowledge of Digital Financial services and their relevance to customers.
- Strong communications, negotiation, and interpersonal skills with ability to win business.
- Passion for Performance.
- Open to New Ideas in a rapidly changing Business Environment and innovative
- Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 16th July 2026
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24