Job Title: Operations Officer
Organisation: Tradesmart Supplies
Duty Station: Kampala, Uganda
About Organisation:
Tradesmart Supplies Limited is an clearing and forwarding company. Based in Ndola, Zambia. It was established in the city of chililabombwe in 2021. Tradesmart Supplies Limited is a registered and licensed customs and clearing & forwarding Agent with Zambia Revenue Authority. The company provides different kind of services: Freight and Forwarding services, Import and Export services and certificates, transport and logistics services.
Job Summary: The Operations Officer is responsible for coordinating the company’s daily operational activities, with a primary focus on the accurate and timely processing of FERI/COD applications. The role ensures efficient service delivery through the verification of shipping documentation, maintenance of accurate records, and effective client communication. The successful candidate will uphold high standards of accuracy, professionalism, and compliance while supporting the company’s logistics and clearing & forwarding operations.
Key Duties and Responsibilities:
- Process all FERI/COD applications accurately and within prescribed turnaround times (Min: 5 to 10minutes).
- Verify, review, and validate all shipping and supporting documentation received from clients before processing.
- Ensure that all mandatory documentation is complete, accurate, and compliant with OGEFREM standard and client requirements.
- Respond promptly and professionally to client enquiries via email and telephone/ WhatsApp.
- Maintain accurate and up-to-date records of all applications, correspondence, and operational activities.
- Monitor application progress and proactively follow up on pending documentation to avoid delays.
- Ensure confidentiality and secure handling of all client information and documentation.
- Ensure compliance with company policies, operational procedures, and service level agreements (SLAs).
- Collaborate effectively with colleagues to ensure smooth workflow and excellent customer service.
- Maintain a high level of professionalism and accuracy under pressure while managing multiple client applications simultaneously.
- Perform general administrative duties related to operational activities.
- Undertake any other duties assigned by management that are consistent with the scope of the position
Qualifications, Skills and Experience:
- A Bachelor’s Degree in Logistics, Supply Chain Management, Shipping, Freight Forwarding, Business Administration, or a related field.
- 2 to 3 years relevant experience with sound understanding of logistics, import/export documentation, shipping processes, and freight forwarding operations.
- Knowledge of FERI/COD documentation and application processes will be a distinct advantage.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with accurate typing abilities
- Experience working with document management systems or operational databases will be advantageous.
Job Competencies:
- Excellent written and verbal communication, interpersonal, and customer service skills.
- Strong attention to detail, analytical thinking, problem-solving, and time management abilities.
- Ability to prioritize tasks, meet deadlines, and work independently or collaboratively within a team.
- High level of professionalism, integrity, accountability, and confidentiality.
- Proficiency in interpreting shipping and commercial documentation, with the adaptability to thrive in a fast-paced operational environment.
Working Conditions:
- Willingness and flexibility to work evening shifts and out of station or extended hours when operationally required.
- Full-time office-based environment.
- Ability to work efficiently in a fast-paced, deadline-driven environment.
Key Performance Indicators:
- Accuracy of processed FERI/COD applications.
- Turnaround time for application processing.
- Client satisfaction and responsiveness.
- Compliance with SOPS and documentation standards.
- Achievement of departmental productivity targets.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 10th July 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24