Job Title: Customer Care Consultant
Organisation: KCB Bank Uganda
Duty Station: Masaka, Uganda
About Organisation:
KCB Bank Uganda, a subsidiary of the KCB Group since 2007, is a licensed commercial bank regulated by the Bank of Uganda. As of May 2026, it operates 16 branches nationwide and offers a broad suite of retail, corporate, and digital banking solutions.
Key Duties and Responsibilities:
- Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
Qualifications, Skills and Experience:
- A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- Work experience as added advantage.
At least 1 year’s banking experience.
- Strong Customer service skills and thorough knowledge of banking products and services.
- Strong communications, and interpersonal skills and team player.
- Passion for Performance.
- Self – Drive, Flexibility, Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 16th July 2026
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 12