Job Title: Analyst – Distribution & Channels
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About Organisation:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Job Summary: Deliver overall data support to efficiently manage channels of distribution
Key Duties and Responsibilities:
- Business modelling for any new proposals to improve business efficiency
- Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
- Track agent quality management performance as per set KPIs and opportunities in the market.
- Support manager channels management to do agent gap analysis per region, territory and site.
- Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
- Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
- Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
- Monitoring activities of the agent management team
- Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties).
- Empower customer facing teams with information required for first line customer query resolution and use of digital tools
- Guide teams about the respective resolution channels/processes.
- Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
- Support manager quality assurance to drive MoMo amplification.
- Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
- Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities
Qualifications, Skills and Experience:
Education:
- A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field.
- Proficient with scripting language and MS Office applications especially Excel and Power Point.
Experience:
- A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry.
- Proven exposure in Dealer and channel partner engagements for business growth.
- Knowledge and experience in Digital Distribution channels management
- Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance.
Competencies
- Strong analytical and Mind mapping skills
Creative and Observant
- Ability to meet deadlines
- Can take initiative
- Behavioral Attributes
Self-motivated
Decisive
Independent but a Team Player
- Customer oriented
- Alert to environment changes and trends
- Good aptitude and adaptable
- Must have attention to detail
- NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification.
- Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
- Female candidates are strongly encouraged to apply.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 13th July 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24