Job Title: IT Graduate Intern
Organisation: Medical Teams International
Duty Station: Mbarara, Uganda
About Organisation:
Medical Teams International is a faith-based not for profit health relief and development organization with a Calling “Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.” MTI-UG has operations in West Nile and South western Uganda. We provide Comprehensive Primary Health Care, Reproductive Health, HIV/AIDS and Nutrition.
Job Summary: The IT Graduate Intern contributes to the calling of Medical Teams International calling by providing Level 1 helpdesk support and basic IT services across MTI field offices, including upcountry locations, ensuring operational continuity and staff capacity to use digital tools effectively.
Key Duties and Responsibilities:
- Helpdesk (Level 1)
- First point of contact for IT support; log, triage, and resolve staff tickets promptly.
- Internet Connectivity
- Diagnose LAN WAN and ISP issues; troubleshoot Cisco Meraki Wi Fi access points.
- Hardware – Laptops & Devices
- Perform diagnostics, basic repairs, OS reinstalls, driver updates on staff equipment.
- Microsoft 365 Support
- Troubleshoot Outlook, Teams, SharePoint, OneDrive; and multi factor authentication concerns
- Leased Printer Management
- Coordinate vendor maintenance; coordinate toner replacement schedules, resolve driver network issues and track consumables.
- Adobe Sign Training.
- Support staff with basic guidance on adobe sign esignature workflows; produce quickreference guides.
- M365 Onboarding Training
- Facilitate onboarding sessions for new staff covering email, Teams, and shared drives.
- IT Asset Register
- Coordinate with Assets dept and ensure accurate asset inventory; conduct periodic audits and reconcile records.
Qualifications, Skills and Experience:
EDUCATION, LICENSES & CERTIFICATIONS
- Diploma Certificate in IT – Hardware & Software, Networking, or equivalent technical certification.
- Bachelor’s Degree in IT, Computer Science, Computer Engineering or related field. (Preferred.)
- Certifications in CompTIA A+, CompTIA Network+, Microsoft MS 900, or CCNA (added advantage)
EXPERIENCE
- Not mandatory, however, person must have graduated not more than 2 years ago.
- KNOWLEDGE, SKILLS & ABILITIES
- Windows OS, M365 suite, basic networking (TCP IP, LAN, Wi Fi), hardware repair, printer setup, Cisco hardware knowledge.
- Basic understanding of computer systems, hardware, and software
- Knowledge of operating systems (Windows, Linux, macOS)
- Understanding of networking fundamentals (IP addressing, DNS, routers, TCP IP)
- Basic cybersecurity principles (password security, data protection, threats)
- Familiarity with at least one programming language: Common ones: Python, Java, JavaScript, C#
- Basics of database management systems (DBMS)
- Ability to write simple SQL queries
- Understanding of data storage and retrieval
PHYSICAL CONDITIONS & WORK ENVIRONMENT
Physical Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequent use of personal computers, databases and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
- Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
- Frequent communication and exchange of information among colleagues and people of concern which requires the ability to speak, hear, convey and express oneself.
- Frequent close vision and the ability to adjust focus.
- Occasionally, ascends descends stairs, steps, or ladder depending on the role.
- Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
- The employee may occasionally lift and or move heavy items
- Seldom to occasionally position oneself to stoop, kneel, crouch, or crawl.
- If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience