Job Title: Customer Support Specialist (Several No Experience Jobs)
Organisation: Eversend
Duty Station: Kampala, Uganda
About Organisation:
Eversend is a leading FinTech company dedicated to ensuring that everyone is participating and winning in the economy and democratizing finance for all. We are Eversend, we are not just about money exchange- we are about you and the connections you have and make.
Job Summary: We’re looking for driven, tech-savvy Customer Support Specialists to join our team in Uganda or Kenya. You’ll be the voice of Eversend — supporting our growing base of customers across Africa and beyond with speed, empathy, and expertise.
This is a full-time, shift-based role operating within a 24/7 rotational schedule. You’ll need to be flexible, reliable, and comfortable working across shifts, including evenings, weekends, and public holidays.
Key Duties and Responsibilities:
- Serve as the first point of contact for customers via live chat and email, delivering timely and effective resolutions
- Support English-speaking customers across our markets, with the ability to assist French-speaking customers as an added advantage
- Guide users through Eversend’s app and services, troubleshooting issues with clarity and patience
- Escalate complex cases to the relevant cross-functional teams — tech, compliance, and finance — and follow through to resolution
- Identify and report recurring issues and customer feedback to inform product and service improvements
- Maintain accurate records of interactions in line with internal processes and regulatory requirements
- Adapt quickly to new product features, policies, and procedures in a fast-moving environment
Qualifications, Skills and Experience:
- Excellent command of English — written and spoken — to a professional standard
- Prior experience in customer support, preferably in fintech, banking, or a digital-first environment
- Genuine comfort with technology: you pick up new tools and apps quickly and can guide others through them
- Strong problem-solving instincts — you dig into issues, stay calm under pressure, and own outcomes
- A self-starter mindset: proactive, dependable, and capable of working independently with minimal supervision
- Flexibility to work rotational shifts in a 24/7 schedule, including nights, weekends, and public holidays
- High attention to detail and strong written communication skills
- Ability to thrive in a diverse, multicultural team environment
Added advantage:
- Proficiency in French (written and spoken) to support our Francophone customer base across West Africa
- Experience using customer support tools such as Intercom, Zendesk, or similar platforms
- Familiarity with digital financial services, mobile money, or cross-border payments
- Additional language skills relevant to our markets
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience