Job Title: Customer Service Supply Chain Consultant
Organisation: World Food Programme
Duty Station: Kampala, Uganda
About Organisation:
World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to United help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Job Summary: Under the general supervision of the Global Fleet Operations Manager and aligned with the Global Fleet Service Provision Lead in Dubai, the incumbent shall perform the following duties:
Key Duties and Responsibilities:
- Ensure that Global Fleet services are provided to the country offices in the region efficiently.
- Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
- Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
- Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
- Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
- Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
- Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
- Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
- Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
- Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
- Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
- Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
- Perform any other duties as required.
Qualifications, Skills and Experience:
EDUCATION:
- Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.
EXPERIENCE
- Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
- Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
- Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.
- KNOWLEDGE AND SKILLS
- Strong understanding of fleet and transport operations, including data management, performance monitoring, and customer service delivery.
- Knowledge of transport contracting, procurement, and financial procedures.
- Proficiency in MS Office (especially Excel), SAP, and fleet management systems, and tracking systems.
- Excellent analytical and communication skills.
- Demonstrated ability to work both independently and collaboratively in complex, multicultural environments.
- Hands-on knowledge of vehicle maintenance and mechanical operations is an advantage.
LANGUAGES:
- Fluency (Level C) in English and working knowledge (Level C) of French are required.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 16th June 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 48