Branch Manager Jobs – Stanbic Bank

This job falls under:

Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Management Jobs in Uganda, Sales and Marketing Jobs in Uganda

Job Title: Branch Manager

Organisation: Stanbic Bank

Duty Station: Kampala, Uganda

About Organisation:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited. Standard Bank Group is the largest African banking group by assets and earnings. Stanbic Bank Uganda was established in 2002 and is the largest bank in Uganda by assets and branch network.

Job Summary: Develop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems. Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes).Accountable for the day-to-day management of all the branch operations

Key Duties and Responsibilities:

Drive a customer centric culture focused on providing a high-quality customer experience.
Resolve customer queries and complaints within established timelines.
Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch.
Treat all customers fairly and in accordance with the financial consumer protection guidelines
Build a strong network of relationships with key individuals in the Branch’s area of operation. Lead multi-functional customer visits in line with the Branch Local Market Initiative plans.
Gain an understanding of the various business segments in the branch’s local market
Prepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystems
Deliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan.
Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs.
Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risks

Qualifications, Skills and Experience:

First Degree Business Administration, Commerce, Economics or business-related courses.
Other certifications or professional memberships: ACCA
A seasoned banker with at least five years or more branch banking experience (including income statement management and all aspects related to sales and service).
Proven performance track record in financial Sales and Service.
Three years of experience in a management position leading a diverse team with proven performance track record.
Banking Process & Procedures
Client Acceptance & Review
Client Knowledge
Processing
Product Knowledge (Banking)
Adopting Practical Approaches
Convincing People
Exploring Possibilities
Generating Ideas
Making Decisions
Producing Output
Understanding People