Job Title: Agency Front Desk & Administration Officer
Organisation: Prudential Uganda
Duty Station: Kampala, Uganda
About Organisation:
Prudential Assurance Uganda Limited is a wholly owned subsidiary of Prudential plc which provides life and health insurance and asset management, with a focus on Asia and Africa. The business helps people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion.
Job Summary: Reporting to the Agency Administrative Executive, the Agency Front Desk and Administration Officer will be part of the Agency team and will report directly to the TRO. She will be responsible for overseeing the administration and operation of Jinja Branch.
As the ideal resource for this role, the successful candidate will be an ardent team player, with good communication and interpersonal skills, excellent organisational skills, ability to successfully work in a high activity, fast paced environment, excellent computer skills i.e. Microsoft Word and Microsoft Excel, has excellent customer care skills, ability to be flexible in order to deliver required tasks, excellent Time Management Skills, Good communication and interpersonal skills.
Key Duties and Responsibilities:
- Managing incoming and outgoing calls
- Maintain high professional standards for both clients and agents accessing our agency office
- Keep a register for all incoming calls with names of those calling and reason for calling
- Keep a register for all outgoing calls and names of those making those calls and reason for calling
- Keep register for all incoming letters, origin of those letters and intended recipients
- Keep register for all walk-in clients and reason for visiting or coming to our office
- Branch management
- Tracking and recording the entire approved leave roster for agency and ensuring that leave quotas per each pillar II staff are taken by sending reminders such that no one carries more than 5days into a new year.
- Coordinate weekly agents’ and leadership meetings and ensure links and reminders are sent to agents on time.
- Stock Requisition and production of agents’ ID and Business cards
- Managing branch petty cash
- Manage stock and make request for marketing materials when they are about to run out of stock
- Supply marketing materials and logistics upon approval
- Production of agents Business and ID cards and verification of the QR codes
- Active follow-up on Branch queries
- Offer agents peace of mind to continue pursuing new business knowing that their queries (commission queries, underwriting queries, finance, and general queries) will be actively followed-up for resolution
- Compliance in new business acquisition
- Ensure you that you enforce compliance in new business acquisition at the branch. E.g., PEP, money laundering etc.
- Conduct welcome calls for all clients to ensure they are happy and avoid the issue of mis-selling.
- Receive policy documents from head office and distribute same to respective agents for delivery.
- Track delivered policy documents with acknowledgement slips and report on same close of business every Friday.
- Printing statements and receipts for clients on demand
- Coordinating agents licensing and COP intake process
Reporting & Analytics
- Prepare and submit daily and weekly reports.
- Other duties
- Perform any other duties as may be required by Management.
Qualifications, Skills and Experience:
- Relevant qualifications
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 10th June 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: associate degree
Work Hours: 8
Experience in Months: no experience