Job Title: Stock Controller – Lyantonde
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About Organisation:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: We are looking for a Stock Controller in Lyantonde to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop locations across our markets.
This role offers the opportunity to be at the frontline of M-KOPA’s retail operations, ensuring smooth inventory flow and world-class customer experiences. You’ll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.
Key Duties and Responsibilities:
Inventory Management
- Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
- Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
- Ensuring inventory is securely stored in appropriate lockers or store areas
- Receiving stock from the main warehouse within expected timelines
- Returning stock to the warehouse promptly when required
- Adhering to established stock management policies
Customer Service
- Assisting customers with the upgrade process during their visits to the shop
- Resolving customer inquiries in person and logging them in our system
- Escalating concerns that cannot be resolved to the responsible team
- Adhering to phone and customer service processes
- Being available at the shop/depot before 8:00 am for all working days
Outlet/Shop Management
- Maintaining a clean and clutter-free shop environment at all times
- Keeping the store/locker well-labeled based on standards
- Ensuring depot/shop signage is always up and clean
- This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations. If successful, you would be reporting to the Regional Retail Team Leader.
Qualifications, Skills and Experience:
- This is an entry-level position—no prior experience required
- Multitasking abilities and strong organizational skills
- Collaboration skills and ability to work effectively in a team environment
- Computer literacy and comfort with technology systems
- Bachelor’s degree or certificate in any field from a recognized university
- Customer service mindset with attention to detail
- Reliability and punctuality for early morning operations
- Ability to follow established procedures and policies
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience