Job Title: Settlement and Reconciliations Officer
Organisation: Agent Banking Company
Duty Station: Kampala, Uganda
About Organisation:
The Agent Banking Company (ABC) was established in 2017 by Uganda Banker’s Association (UBA) the umbrella organization for commercial banks in Uganda and Eclectics a pan-African technology company. Similar to the Mobile Money model, Agent Banking empowers commercial banks to appoint agents to provide banking services such as deposits, withdrawals and more on their behalf. Agents can be the local shopkeeper, kiosk owners, supermarket attendant or anyone in your community who has been authorized by your bank.
Job Summary: The Settlement and Reconciliations Officer is responsible for resolving all reconciliation issues arising from transactions and performing automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
The job holder is also tasked with supporting the company towards meeting its growth targets in line with the laid down policies, processes, and procedures.
Key Duties and Responsibilities:
- Reconcile and verify all settlement files obtained from the Shared Agent Banking System (SABS) prior to settlement.
- Report all inconsistencies realized during verification and reconciliation of the settlement files to the Technical team and line manager for resolution prior to actual settlement.
- Send ABC Commission settlement files to Bank of Uganda (BOU) settlement team by 10:00am and the rest of the bank settlement files by 12:00pm.
- Liaise with BOU National Payments Team to communicate any settlement-related operations.
- Review and capture all transaction claims (bank reversals) in SABS for onward settlement.
- Coordinate with Customer Experience teams to communicate transaction claims (bank reversals) successfully processed and settled.
- Coordinate with Reconciliation teams of participating member banks to address their reconciliation issues and provide support in a timely manner.
- Compile all day’s transaction vouchers and records and file them accordingly.
- Support with processing of third-party business needs relating to settlement and reconciliation.
- Adhere to key processes in line with the respective job requirements to achieve high levels of operational efficiency.
- Identify process gaps in key areas and suggest remedial measures to address the gaps.
- Effective teamwork to ensure that ABC’s operational excellence is achieved through collaboration.
- Undertake any other duties and responsibilities as may be assigned.
Qualifications, Skills and Experience:
- Possession of a University Bachelor’s degree in fields such as Business, Accounting, Commerce, Statistics or a related field.
- Minimum of 1 years’ experience in Banking/Financial sector or Telecommunications sector.
- Experience with data analytics skills. i.e. proficient use of Ms Excel and any other data analysis tools.
- Excellent interpersonal and data analytical skills.
- Quick learning abilities and flexible in all aspects
- Excellent problem-solving abilities
- Strong self-motivation with good leadership skills
- Good team player
- Excellent written and oral Communication skills
- People Management skills
- Efficient and able to meet deadlines
- Ability to work under minimal supervision
How to Apply:
Interested candidates should submit their CV and a cover letter as 1 pdf file outlining their interest and qualifications with the subject ‘Application for Settlement and Reconciliations Officer’ to applications@agentbanking.co.ug by
Deadline: 4th June 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 12