Job Title: Service Centre Technician (2 Positions)
Organisation: d.light
Duty Station: Kampala, Uganda
About Organisation:
d.light is a global leader in providing reliable, affordable solar energy solutions and appliances to off-grid and underserved communities worldwide. Founded in 2004, the company specializes in human-centered, durable renewable energy technologies. They offer consumer financing options via their proprietary PayGo platform.
Job Summary: The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.
Key Duties and Responsibilities:
- Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
- Ensure all customers worked on pay post repair
- Continuous ticketing training for the field team
- Assigning Field Technicians for high value customers who are not able to visit the Service center.
- Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
- Sustain monthly spare parts demand forecasting at the service centers.
- Implementing new Out of Warrant policy with key focus on Minimum Payment Based on customer category.
- Ensuring Inventory Accuracy for spares and finished goods at the service centers
- Continuous monthly demand forecasting \& ordering for spare parts
- Ensure that spare parts are moved by consignment with accompanying accurate paper work
- Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
- Circulate a monthly stock take summary, showing issued, used and any variance on spares
- Any other duties that may be assigned
Qualifications, Skills and Experience:
- A diploma or an equivalent in an Engineering related field
- Excellent communication skills with ability to make customers feel welcome
- A positive attitude and a desire to promptly resolve customer issues or complaints
- Minimum of 1-2 years proven work experience as a technician or similar role (solar energy products, home electronics, mobile phone etc.)
- Strong mindset for continuous improvement and meeting or exceeding expectations.
- Excellent organizational, multi-tasking and time-management skills.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
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Level of Education: associate degree
Work Hours: 8
Experience in Months: 12