Job Title: Sales Operations Manager – PDFL
Organisation: True North Consult
Duty Station: Kampala, Uganda
About Organisation:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: The Sales and Operations Manager is responsible for driving sales growth, optimizing operational efficiency, and ensuring seamless coordination between the sales and operations teams. This role requires a dynamic leader who can develop and execute strategies to achieve sales targets and streamline operational processes.
Key Duties and Responsibilities:
Commercial Strategy and Growth Enablement
- Partner with sales leadership to shape commercial strategy, including territory design, quota setting, and incentive structures that drive the right performance behaviours.
- Identify growth opportunities, emerging markets, and customer trends through robust analysis of sales data and market intelligence.
- Build and sustain strong relationships with key customers and commercial partners to strengthen market execution and customer value delivery
- Provide data-driven insights and recommendations that help refine commercial priorities and improve sales performance.
Sales Operations and Process Governance
- Lead the design, standardisation, and continuous improvement of sales operations processes to ensure efficiency, compliance, and consistency across markets.
- Strengthen governance across order management, route planning, distributor coordination, and sales administration to support reliable commercial execution.
- Oversee the effective use of SFA, SAP, and reporting systems to improve visibility, decision-making, and operational discipline.
- Drive process excellence initiatives that simplify ways of working, reduce inefficiencies, and enable a more agile and responsive commercial function.
Performance Management and Insights
- Develop and manage sales performance dashboards, forecasts, and analytical reports that provide timely, accurate, and actionable insights.
- Monitor performance against targets, identify risks and opportunities early, and recommend corrective actions that accelerate delivery.
- Translate complex commercial data into clear business insights that support strategic decisions by the Chief Commercial Officer and wider leadership team.
- Champion a high-performance culture by embedding measurement, accountability, and evidence-based decision-making into commercial routines.
Cross-Functional Leadership and Execution
- Act as a key integrator between Sales, Supply Chain, Finance, Marketing, Production, and IT to ensure aligned planning and seamless execution.
- Coordinate cross-functional initiatives that improve service levels, product availability, customer experience, and market responsiveness.
- Influence stakeholders across the business to resolve operational challenges, align priorities, and maintain momentum on key commercial programmes.
- Model collaborative leadership and disciplined execution that inspires confidence, builds trust, and enables the organisation to deliver growth ambitions.
Financial Stewardship and Continuous Improvement
- Monitor budgets and operational spend within the function, ensuring disciplined resource allocation and strong value-for-money decisions.
- Support financial planning by providing reliable assumptions, scenario analysis, and operational inputs that strengthen business decision-making.
- Protect the integrity and confidentiality of commercially sensitive information, including pricing, customer, and performance data.
- Embed a mindset of continuous improvement by identifying opportunities to optimise cost, improve controls, and increase the effectiveness of sales operations.
Qualifications, Skills and Experience:
- Knowledge, experience, and qualifications required
- Bachelor’s degree in business administration, Sales & Marketing, Commerce, or a related field from a recognized institution.
- A professional certification in Sales Management, Project Management, or Supply Chain (e.g., CPSP, PMP) is an added advantage.
- Minimum of 8 years of experience in sales operations, commercial planning, or supply chain within FMCG or manufacturing sectors.
- Proven track record of improving sales performance and operational efficiency.
- Strong understanding of data analytics, CRM systems (e.g., SFA), and ERP platforms e.g. SAP.
Competencies
- Technical & Behavioral competencies
- Strong analytical and data interpretation skills
- Proficiency in sales forecasting, pipeline management, and reporting
- Experience with CRM and ERP systems (e.g., SFA, SAP, )
- Strategic planning and commercial acumen
- Supply chain and inventory management knowledge
- Leadership and influence across cross-functional teams
- Project management and implementation capabilities
- Strong negotiation and vendor management skills
- Customer-centric thinking and service orientation
- Ability to thrive under pressure and meet deadlines
- Excellent communication and stakeholder engagement skills
How to Apply:
To apply, please send your resume and cover letter to recruitment3@truenorthafrica.com with subject line Sales Operations Manager – PDFL by 15th June 2026.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 15th June 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 96