Relationship and Hospitality Representative (Customer Care Jobs) – Case Hospital

This job falls under:

Job Title: Relationship and Hospitality Representative (Customer Care Jobs)

Organisation: Case Hospital

Duty Station: Kampala, Uganda

About Organisation:

Case Medical Services boasts of some of the biggest health service providers.

Key Duties and Responsibilities:

Scheduling & Clinic Flow

Booking appointments by phone and in person, keeping appointments on schedule through coordinating with providers, notifying doctors of patient arrivals and delays, ensuring patients are waiting in the correct areas, updating the whiteboard, and communicating with doctors regarding availability.

Patient & Visitor Service

Greeting patients and visitors in person and on the phone, answering inquiries and directing them to the appropriate personnel, handling all calls with polite and consistent phone etiquette, comforting anxious patients, and keeping them informed at all times.

Admin & Billing Support

Registering patients, verifying insurance cards, updating patient records, informing cash patients and co-pay clients of amounts due, and maintaining confidentiality of all personal and financial information.

Operations & Support

Keeping the reception area clean and organized, ensuring stationery is fully stocked, responding to emergencies, following clinic policies and procedures, and carrying out other assigned duties as required.

Qualifications, Skills and Experience: