Merchant and Card Support Officer Jobs – KCB Bank Uganda

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Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda

Job Title: Merchant and Card Support Officer

Organisation: KCB Bank Uganda

Duty Station: Kampala, Uganda

About Organisation:

KCB Bank Uganda, a subsidiary of the KCB Group since 2007, is a licensed commercial bank regulated by the Bank of Uganda. As of May 2026, it operates 16 branches nationwide and offers a broad suite of retail, corporate, and digital banking solutions.

Key Duties and Responsibilities:

Creation and configuration of merchant POS machines and set of e-commerce merchants.
Support the Branch Digital Channels officers in the field through troubleshooting and escalating any concerns regarding the merchant system.
Receive, review, enroll, onboard, and maintain E-commerce and POS merchants in the system.
Repair and replace any faulty POS machines in circulation.
Injection and installation of POS machines with updated software and conducting tests on the functionality of the machine before issuing them out.
Handling all queries, escalations, and feedback mechanisms for issues to and from the different departments and teams in the Bank regarding merchants and card business.
Monitor and follow up to ensure the connection gateway and access point name (APN) network is functional as expected.
Ensure adherence to bank policies, procedures, BOU regulations and guidelines.
Project support on any development in the card and merchant space.
Card stock management in the bank network through ensuring that all the branches have enough stock and that the central card store is within the required stock levels.
Vendor management through ensuring timely payments are made to vendors and any concerns are addressed.
Develop, implement, and enforce merchant and card Operations policies, processes, and procedures.
Drive product uptake of credit cards, debit cards and Merchant business through coming up with activity initiatives for key the channels in the unit.
Develop Standard Operating Procedures to guide the running of the merchant and card business.

Qualifications, Skills and Experience:

Bachelor’s degree in a business-related course, certificate in digital service is an added advantage.
2 years’ experience in Card or digital channels.
Strong knowledge of the Bank’s processes and procedures especially in the Retail space; Card and Merchant business.
Good understanding of KYC information requirements
A proven track record in coordinating compliance, review and update of digital asset policies and procedures.
Experience in customer service, card and merchant business or a similar role within the banking or financial services industry.
Strong understanding of card operations, payment processing, and fraud prevention.
Excellent problem-solving skills and attention to detail.
Proficient in using banking software and card management systems.
Strong communication and interpersonal skills.
Ability to work effectively in a team-oriented environment.
Knowledge of the Card scheme operations and rules