Job Title: General Manager
Organisation: Premier Luxury Hotel
Duty Station: Kampala, Uganda
Job Summary: A Premier Luxury Hotel in Kampala (Prime Stay) seeks to hire a General manager.
Key Duties and Responsibilities:
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handling complaints, and overseeing the service recovery procedures.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
- Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long-term strategic goals for the property.
- Developing improvement actions, and carrying out cost savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotel’s business reports daily and make decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial report for the owners and stakeholders.
- Draw up plans and budgets (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Act as a final decision maker in hiring a key staff.
- Coordination with HOD’s for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads daily.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and developing strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
Qualifications, Skills and Experience:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s degree preferred
- Minimum 8 years’ senior hotel management experience, with at least 5 years at executive level in a luxury hotel
How to Apply:
Applicants Must Submit the Following:
- A detailed and updated Curriculum Vitae (CV) outlining relevant professional experience and achievements
- A formal application letter clearly stating the position applied for and summarizing suitability for the role
- Certified copies of academic and professional qualifications
- At least two (2) professional referees, including current or most recent employer, with valid contact details
- A copy of a valid National
Submission
All applications should be sent: primestay20266@gmail.com
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