Job Title: Customer Success Engineer (CSE) – SaaS
Organisation: Adminie Impact Technology Systems
Duty Station: Kampala, Uganda
About Organisation:
Adminie Impact Technology Systems Uganda Limited is a Kampala-based technology company that provides a cloud-based Grants Management System. It is specifically designed to help impact-driven organizations, such as universities, NGOs, and incubation hubs, automate their financial and administrative operations.
Job Summary: As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.
This role combines technical expertise + customer-facing skills, making it critical to retention and product success.
Key Duties and Responsibilities:
- Lead technical onboarding and implementation for new customers
- Configure and customize the Adminie platform based on client needs
- Support integrations with third-party systems (e.g.,Quickbooks, Microsoft Business Central, APIs)
- Troubleshoot technical issues and provide timely resolution
- Train users and administrators on system usage
- Monitor system usage and proactively identify adoption gaps
- Collaborate with Account Managers to support renewals and expansions
- Work with product and engineering teams to escalate bugs and suggest improvements
- Maintain documentation, FAQs, and technical guides for clients
Qualifications, Skills and Experience:
- 5 years of experience in a technical, customer-facing role (e.g., Solutions Engineer, Implementation Engineer, Technical Support)
- Background in Computer Science, IT, Business computing or related field
- Experience working with ERP platforms and cloud-based systems
- Strong understanding of APls, integrations, and basic system architecture
- Ability to troubleshoot technical issues and communicate solutions clearly
- Strong interpersonal and client management skills
How to Apply:
Send your CV and a short cover letter to founders@adminie.com with the subject: “Application – Customer Success Engineer” do the same for this
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60