Job Title: Credit Officer (3 Positions)
Organisation: ASAAK Financial Services
Duty Station: Jinja, Uganda
Other locations: Soroti
About Organisation:
Asaak Financial Services has developed a revolutionary mobile system and pair it with extraordinary customer service to offer financial products that can be accessed anywhere, without the hassle or judgement of traditional institutions. Our products are designed meet clients at their level.
Job Summary: The Credit Officer will mobilize, appraise, disburse, monitor, and recover loans within their portfolio in line with the credit policies, procedures, and set targets.
Key Duties and Responsibilities: The employee’s duties and responsibilities shall include but not be limited to:
- Calling Asaak clients and encouraging them to repay their loans.
- Monitoring tracking devices in clients’ motorbikes and reporting suspicious behavior (including nights and weekends as needed).
- Follow up on tracker removal and transfer of bike details.
- Update the resold bikes’ details and Name the new bikes in the tracking system.
- Prepare and upload contracts into the AP.
- Disburse bikes to clients in line with approved disbursement lists as per company guidelines.
- Follow- up on insurance documents and ensure compensation of clients in line with insurance guidelines.
- Draft and disburse release letters to clients.
- Attend to and provide relevant information to clients at the office for restructures and impounded cases in line with company guidelines.
- Analyzing client loans within their respective portfolios and solving different client problems and complaints in line with company guidelines.
- Maintain a healthy portfolio under the assigned clients by initiating recovery actions for loans in default.
- Contact clients and disburse 3rd party stickers.
- Follow up on clients to process permits and update permit lists on disbursement days.
- Stay abreast of new types of loan products and other financial services and in order to better meet customers’ needs.
- Conducting field visits associated with recoveries and compliance, managing the assigned loan portfolio.
- Negotiate payment arrangements with customers who have delinquent loans.
- Recommending repeat clients for new loans.
- Share weekly, bi-weekly and monthly reports in line with departmental guidelines.
- Sensitise customers about Asaak loan products and services in line with the set targets.
Qualifications, Skills and Experience:
- Strong communication, interpersonal and analytical skills.
- Must possess excellent multi-tasking skills and ability.
- Ability to work under pressure with minimum supervision.
- Ability to use a smartphone/computer and Google Applications is an advantage.
- Must have a keen eye for detail.
- Ability to ride a motorcycle and possess a valid riding license with Class A will be an added advantage.
- Hold a minimum of a Bachelor’s degree in Business Administration, Marketing, Microfinance or other related field.
- Have at least 1 year of working experience in Marketing, Collections, and Managing Credit portfolios.
- Prior experience as a loan officer is an advantage.
- Knowledge of Boda Boda financing is a plus.
How to Apply:
Qualified applicants should send via e-mail their complete applications with a cover letter, curriculum vitae, copies of academic credentials and contact information for 3 professional references by Friday 15th May 2026 by 5:00 pm addressed to
The HR & Administration office
Asaak Financial Services
careers@asaak.co
Click here to fill in this form
Deadline: 15th May 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 12