Consultant, Digital Jobs – Stanbic Bank

This job falls under:

Job Title: Consultant, Digital

Organisation: Stanbic Bank

Duty Station: Kampala, Uganda

About Organisation:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited. Standard Bank Group is the largest African banking group by assets and earnings. Stanbic Bank Uganda was established in 2002 and is the largest bank in Uganda by assets and branch network.

Job Summary: Responsible for supporting and executing the digital channel initiatives for Business and commercial clients the portfolio includes: Business Online, Enterprise online, E-commerce, Flexipay Merchant, Agent Banking, Billers, School pay, Quantum Trade, Point of sale and new customer solutions developed with in the Business Unit

Key Duties and Responsibilities:

To drive migration targets, implement tactics and educate customers and staff on the use and benefits of self-service banking channels i.e Business online, Enterprise online, Point of Sale, digital lending solutions, Quantum Trade
To onboard merchants and monitor sales, within the business & commercial banking portfolio ,acquiring merchants, by taking responsibility for the onboarding and installation of new products, consult and assist on technical matters relating to POS such as communication issues, new developments, and implementation thereof etc.
Identifies new sales streams and business opportunities through interacting with customers during visits in attendance with the Relationship Managers.
Contributes to the growth and profitability of the POS/BOL portfolio by working with IT to ensure system uptime, meeting the sales targets, and tracking usage of the solution by analysing MIS transactability reports.
Manages all compliance processes, requirements and reporting with regards to merchant acquisition and on boarding.
Executes all processes within the agreed service level agreements with the merchants and service providers.

Qualifications, Skills and Experience:

First Degree Information Technology, Business Commerce from a recognised Institution
Atleast 3 years experience in general branch banking and digital and self-service product knowledge.
Experience in merchant solutions or tele communications will be an advantage.
Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.
Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions
Understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers.

Additional Information

Client Retention

Sales Planning and Reporting

Banking Process and Procedures

Product Related Systems

Heart of Customer Experience

Risk Identification

Adopting Practical Approaches

Articulating Information

Embracing Change

Establishing Rapport

Examining Information