Job Title: Business Analyst
Organisation: Ericsson
Duty Station: Kampala, Uganda
About Organisation:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Summary: Join our dynamic team at Ericsson as a Business Analyst. In this key role, you will help bridge the gap between business needs and technical solutions, driving process improvements and enabling data-informed decisions across our organization. As a Business Analyst, you will collaborate with cross-functional teams to identify opportunities, gather and refine requirements, and deliver actionable insights that support high-impact outcomes.
You will be part of a team of 120+ professionals focused on digital transformation, innovation, and operational efficiency. This role offers global exposure and growth potential into leadership or specialized roles such as Product Owner or Solution Architect.
Key Duties and Responsibilities:
- Collaborate with stakeholders to understand business objectives and gather functional and non-functional requirements
- Analyze and document business processes, identify improvement areas, and define optimized workflows
- Translate business needs into detailed documentation such as BRDs, process flows, and solution outlines
- Support end-to-end project delivery by contributing to design discussions and validating solutions against requirements
- Facilitate User Acceptance Testing (UAT) and ensure sign-off of deliverables
- Partner with cross-functional teams including product, engineering, and delivery to align on solution direction
- Contribute to data analysis activities to support evidence-based decisions
- Track and report progress, risks, and outcomes to key stakeholders
Qualifications, Skills and Experience:
- Bachelor’s degree (engineering preferred)
- Strong analytical and problem-solving skills with a structured approach
- 6+ years of experience in business analysis or similar roles
- Proven experience in stakeholder management and requirement gathering
- Excellent communication skills, with the ability to convey complex concepts clearly
- Proficiency in business process mapping tools and documentation standards
- Hands-on experience with Excel, JIRA, Confluence, or similar tools
- Understanding of SQL or basic data analysis is a plus
- Exposure to Telecom, Fintech, or MFS domains is preferred
- Familiarity with Agile methodologies and ITIL-based processes
- Ability to work across time zones and adapt in a global delivery environment
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 72