Job Title: Branch Manager
Organisation: Unifi Uganda
Duty Station: Kampala, Uganda
About Organisation:
Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.
Job Summary: We are looking for a candidate that will ensure the smooth running of branch-based lending operations and will include training and monitoring of customer facing branch staff.
Key Duties and Responsibilities:
Operations
- Ensure high levels of customer service and sales
- Ensure full compliance with all regulations and the Unifi credit policy
- Lead a productive environment that fosters team building, hard work and diligence.
- Handle the cases of customer complaints, which have been escalated from the loan consultants.
- Submit timely monthly reports to the main branch and give updates of the business status.
- Proactively identify areas of improvement and propose corrective actions
- Leverage growth opportunities and ensure that branch level KPIs and targets are achieved
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers.
Other
- Proactively engage in marketing and networking to improve the brand presence of the branch and company.
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
Qualifications, Skills and Experience:
The ideal candidate must combine a variety of skills applicable to the industry, including customer service, problem solving, leadership and people management skills.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 15th May 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience