Job Title: After-sales Technical Support Engineer
Organisation: ZTE Uganda
Duty Station: Kampala, Uganda
About Organisation:
ZTE Corporation is a global leader in telecommunications and information technology. Founded in 1985 and listed on both the Hong Kong and Shenzhen Stock Exchanges, the company has been committed to providing innovative technologies and integrated solutions for global operators, government and enterprise, and consumers from over 160 countries across the globe. Serving over 1/4 of the global population, the company is dedicated to enabling connectivity and trust everywhere for a better future.
Job Summary: We are seeking a local After-sales Technical Support Engineer to support ZTE fixed network PON/OLT projects in Uganda. The role involves project delivery, operations and maintenance, and customer support for major telecom operators. The engineer will provide both on-site and remote technical assistance, troubleshoot network faults, oversee project implementation, and ensure stable FTTH network operations in line with SLA requirements.
Key Duties and Responsibilities:
- Network Operation & Fault Handling Perform daily maintenance, alarm monitoring, data configuration, service debugging, and troubleshooting for ZTE C300/C600 OLT and GPON/EPON/XGS-PON equipment.
- Address issues such as optical power anomalies, LOS alarms, ONU offline, bit errors, service instability, and outages.
- Conduct ON link diagnostics, OTDR testing, and fiber fault rectification.
- After-sales Project Delivery Manage FTTH project deployment, OLT commissioning, service cutover, capacity expansion, version upgrades, and project acceptance.
- Collaborate with operator NOC and engineering teams to ensure smooth service activation and verification.
- Customer Technical Support Provide professional English-language technical support to local telecom operators.
- Handle consultations, complaints, and escalations. Conduct regular network health checks and deliver analysis reports with optimization recommendations.
- Documentation & Knowledge Management Prepare technical documents, fault reports, and weekly/monthly operation reports.
- Record typical fault cases and contribute to process optimization for local operations.
Qualifications, Skills and Experience:
- Bachelor’s degree or higher in Telecommunications, Network Engineering, Computer Science, or related fields.
- Minimum 2 years of experience in OLT/PON after-sales, operations, or project delivery.
- Experience with ZTE equipment and Uganda telecom projects is highly preferred.
Professional Skills
- Familiarity with ZTE C300/C600 OLT and Net Numen N31 systems.
- Strong knowledge of GPON/EPON/XGS-PON principles, FTTH architecture, and ODN engineering standards.
- Proficiency in TCP/IP, VLAN, PPPoE, DHCP, IGMP, QOS.
- Skilled in using optical test tools (power meter, OTDR) for fault location and root cause analysis.
- Fluent English in listening, speaking, reading, and writing.
- Ability to communicate independently with international customers, prepare reports, and deliver training.
Soft Skills
- Strong communication, responsibility, and resilience under pressure.
- Willingness to support 24/7 emergency troubleshooting and adapt to Uganda’s local working environment.
Preferred Conditions
- Experience with Uganda Major operators FTTH projects.
- Possession of ZTE/Huawei PON certification, CCNA/CCNP.
- Familiarity with East African ODN construction and acceptance standards.
How to Apply:
If you believe you meet the above requirements, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, by close of business on 12th June -2026, to this email address; prossy.banangaki@zte.com.cn
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24