Job Title: Operations Manager
Organisation: NFT Consult
Duty Station: Kampala, Uganda
About Organisation:
NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Job Summary: The Operations Manager is responsible for smooth and effective running of the operations throughout the hotel. He/she shall also oversee and monitor the business performance of the hotel. He / she is expected to empower his/her team to manage the day-to-day operations of the business while monitoring and evaluating business and employee performance with the ultimate goal of ensuring Business profitability in a sustainable manner. The Operations Manager will be working closely with General Manager and Head of Departments to realize this goal.
Key Duties and Responsibilities:
- Collaborate with the General Manager and departmental leaders to develop business strategies and plans for the hotel.
- Through the implementation of business strategies, help realize long-term profit maximization of the hotel.
- In line with the hotel’s strategy, work with other hotel leaders to form departmental strategies. Advise on the development of departmental plans and budgets.
- Monitor the fulfilment of business plans, key goals and objectives. Give feedback and advise on points of improvements to relevant departments.
- Operation Management;
- Closely work with each department to monitor and manage day-to-day operations. Ensure the efficient and effective running of operations throughout the hotel.
- Closely support the General Manager and Head of Departments to realize business goals and objectives.
- Help solve problems that arise in each department, especially the major and inter-departmental problems.
- Keep high standards of operations through monitoring key hotel performance indicators including cost management, quality service delivery, financial performance, etc
- Oversee and monitor creation and implementation of SOP for each department. Periodically review them for effectiveness and compliance with regulations and laws.
- Interact with high level customers/guests for business development.
- Advocate and lead the culture that values and promotes high level of customer as well as employee satisfaction.
- Through regular management meetings, communicate with other leaders of the hotel and guide them.
- Ensure effective and efficient running of operations. Ensure continuous improvement through critical decision-making.
- Make key decisions as to matters concerning the hotel’s business based on information presented by each department as well as strategy, goals, and vision of the hotel.
- Monitor the process of budgeting and budget implementation.
- Monitor and check effective allocation and use of company resources (e.g. Cars, HR, IT, Material) based on aggregated information provided from each department.
- Encourage and cultivate the culture of cooperation between the departments.
- Always strive to improve skills and knowledge in management and business in general, through research, workshops, interaction with business experts, etc, and apply them in process, policy, and strategy making.
- Relationship Management;
- Put continuous efforts into extensive networking with people and organizations who can potentially help and grow the business.
- Consider and seek strategic partnerships to expand and improve business performance.
- Attend seminars and events and ultimately market the business.
- Notes;
- Above job descriptions explain only the key parts of the duties and responsibilities. Other duties and responsibilities may arise at the discretion of the Management, though they should remain relevant.
- These roles and duties are also subject to the review from time to time.
Key Outputs;
- Smooth and effective operations that uphold the high standards of the hotel.
- Effective operational processes and policies.
- Thorough SOPs compliant with regulations and laws.
- Profitable networks and partnerships that benefit the business of the hotel.
- Effective and sustainable business strategy to maximize profitability.
- Comprehensive business plans to realize overall business objectives.
- Quarterly, Bi-annual and annual performance and performance improvement plans.
- Monitoring of business plans, key result areas, goals and objectives.
- Continuous monitoring of key performance indicators of the business.
- General Quarterly or bi-annual operational reports.
- Periodic budgets.
- Business performance reports to the Management
Qualifications, Skills and Experience:
- Excellent leadership and management skills.
- Strategic planning and implementation.
- Board level presentation skills.
- Networking skills.
- Ability to be open and adopt new and different ideas.
- Strong analytical and problem-solving skills.
- Strong critical and strategic thinking skills.
- Excellent decision-making skills.
- Excellent organizational and planning skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Excellent written and spoken communication skills.
- Team working skills.
- Ability to influence and motivate others.
- Excellent negotiation Skills.
- Ability to multitask .
- A strong customer-focused background.
- Financial knowledge.
- Firm Integrity.
- Ability to adapt to the needs of the organization and employees.
- Ability to see the big picture
How to Apply:
Interested candidates are invited to submit their cover letter, resume and relevant academic qualifications
Deadline: 17th April 2026
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 36