Job Title: Collections Supervisor – Civil Servants Loans Product
Organisation: Platinum Credit (U) Ltd
Duty Station: Mbale, Uganda
About Organisation:
Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Africa. The company has a wide spread branch network in Uganda and offers various products including; Civil Servant Loans, Logbook Finance Loans, SME Loans and Private Sector loans among others. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: Recovering civil servant loans through loan booking, payments, and continuous follow-up of non-performing accounts via calls and payroll resubmissions to ensure efficient collections and good customer service.
Key Duties and Responsibilities:
- Enforce the implementation of the Delinquency Escalation Process on every delinquent account.
- Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.
- Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.
- Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.
- Identify accounts that are due for re-issuing and cause for the same.
- Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.
- Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.
- Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.
- Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.
Qualifications, Skills and Experience:
- Degree in a relevant field.
- Excellent Computer knowledge.
- Excellent numerical and analytical skills.
- Excellent interpersonal and communication skills.
How to Apply:
To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by; Email to: careers@platinumcredit.co.ug
Deadline: 12th May 2026
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