Job Title: Administrative & Sales Assistant
Organisation: Cake Studio Uganda
Duty Station: Kampala, Uganda
About Organisation:
Cake Studio Uganda is a standout bakery known for its exquisite cakes that are meticulously crafted with top-quality ingredients. We make Wedding Cakes, Birthday Cakes , Anniversary Cakes, Corporate Cakes ,Traditional Cakes , Introduction Cakes and many more.
Job Summary: The Administrative & Sales Assistant will support daily operations, manage customer interactions, and assist in driving sales through both in-store and digital channels. This role requires someone who is organized, responsive, and comfortable handling both administrative tasks and customer-facing responsibilities.
Key Duties and Responsibilities:
Administrative Duties
- Manage day-to-day administrative tasks
- Handle order records, invoices, and basic documentation
- Coordinate schedules for orders, deliveries, and pickups
- Maintain organized records of customers and transactions
Sales & Customer Engagement
Handle customer inquiries via:
- o WhatsApp
- o Phone callso Social media (Instagram, etc.)
- Guide customers through the cake ordering process
- Upsell products and recommend suitable options
- Follow up on leads and inquiries to convert them into sales
Order Management
- Receive and process cake orders accurately
- Coordinate with the kitchen team to ensure timely delivery
- Track order status and communicate updates to customers
Digital & Marketing Support
- Assist in managing social media accounts
- Post content as per the content plan
- Respond to comments and messages
- Support basic digital marketing activities
General Support
- Assist in improving customer experience
- Support team operations where necessary
- Provide feedback on customer trends and preferences
Qualifications, Skills and Experience:
Education
- Minimum: Bachelor’s Degree (any relevant field)
Experience
At least 1 year of work experience in:
- o Administration, sales, customer service, or related roles
- Strong communication and interpersonal skills
- Good organizational and time management skills
- Basic computer skills (email, documents, etc.)
- Ability to multitask and work in a fast-paced environment
- Sales-oriented mindset
Added Advantages
- Experience in baking or cake production
- Familiarity with social media management (Instagram, TikTok, WhatsApp Business)
- Basic digital marketing knowledge
- Experience using online tools or systems for orders and customer management
Key Traits
- Responsive and reliable
- Friendly and customer-focused
Detail-oriented
- Proactive and willing to learn
How to Apply:
Interested candidates should submit their CV and a brief introduction to: admin@cakestudio.ug
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 12