Job Title: Retail /Customer Service Supervisor
Organisation: People Brand House
Duty Station: Kampala, Uganda
About Organisation:
People Brand House is a management consulting firm that collaborates with business leaders and the society at large to engage human capital as a key driver for business sustainability.
Job Summary: Promote the achievement of the company’s service standards and MOM shop set targets by providing guidance to the shop Agents. Ensure the overall business strategy is achieved through the set KPIs.
Key Duties and Responsibilities:
- Develop and communicate MOM work plan
- Receive work plans and targets and develop action plans for the shop to drive the same.
- Communicate targets to the team and monitor to ensure achievement on a daily, weekly and Monthly and quarterly basis.
- In instances of underperformance, determine causes and redress.
- Manage/guide service delivery at the Shop
- Participate in the setting of service standards, share with the team and monitor performance regularly.
- Enforce SOP at the outlet.
- Conduct own periodic customer satisfaction through mechanisms like call backs to access performance of the team.
- Put in place remedial actions in instances service levels fall below the set standard.
- Receive and respond to escalated queries and complaints from the team.
- Timely communication of new product/service material and any changes in service offering.
- Provide quality service to customers
- Maintain accurate and easily accessible information on products and services
- Brief customers on products and services.
- Up-sale and cross sell products during contact with customers.
- Receive and address customer queries and complaints promptly.
- Where necessary escalate the problem for resolution.
- Follow up escalated problems to ensure timely resolution to give feedback.
- Stock Management process
- Receive stock and safely keep it under custody for any stock on hand.
- Prepare accurate daily till sheets and submit to the Supervisor.
- Carry out daily reconciliation of all stock items and declare any exceptions.
- Ensure daily banking of cash sales are done to the Supervisor.
- Additional Duties and Responsibilities
- Participate in projects as assigned by the Business
Qualifications, Skills and Experience:
- Diploma or Bachelor’s degree in any business related course or an equivalent.
- Working Experience:
- Must have:
- Knowledge of basics of MS office.
- Previous experience in related position would be an added advantage.
- Able to operate in a performance driven organization
- Cultural awareness
- Knowledge of English
- Key competencies
- Skills critical to the role:
- Highly Customer focused
- Business awareness
- Analytical skills
- Good planning and organisational skills
- Excellent interpersonal skills
- Sets high personal standards and is goal oriented
- Excellent communications skills, both orally and in writing
- Excellent presentation skills
How to Apply:
All interested candidates should apply online at the link below
Deadline: 6th April 2026
P.S. Only shortlisted candidates shall be contacted.
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Level of Education: associate degree
Work Hours: 8
Experience in Months: no experience required