Job Title: Relationship Manager SME – Value Chain
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- To develop and execute a winning value chain strategy for SME Business.
- To engage with and acquire key suppliers, Distributors and employees of corporate anchor clients through execution of partnerships and value chain support to personal banking.
- To champion partnerships for all NTB and existing businesses for ecosystem mining and support to SME Relationship managers in branches.
- To coordinate all value chain activities under SME and ensure proper reporting weekly, monthly, quarterly and annual or as and when required by your immediate supervisors.
- To train, sensitize and educate various stakeholders within the bank about value chain banking with the goal of creating an understanding of the customer value proposition.
- To assess and propose adjustments to the risk appetite parameters of the bank with regards to value chain banking and thus allow for better risk mitigation with the issuing of credit.
- To lead, direct and mentor various relationship managers working with value chain clients throughout SME business to ensure excellent customer experience.
- Co-own and deliver monthly and annual sales targets with Relationship Managers to meet top- line revenue growth.
- Develop and implement a value chain banking CVP for each sector considering unique aspects of each sector.
- Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
- To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
- Handle Establishment of new and Variation of existing account relationships.
- Deal primarily with SME accounts.
- Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.
Qualifications, Skills and Experience:
- A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- At least 4 years’ experience in sales and services and their relevance to SME customers.
- Ability to identify, analyse and structure SME lending requirements.
- Thorough knowledge of banking products and services.
- Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
- Strong communications, negotiation, and interpersonal skills with ability to win business.
- Passion for Performance.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 11th February 2026
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 48