Job Title: Stock Controller (Fresher Jobs)
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About Organisation:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: We are looking for a Stock Controller to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop locations across our markets.
This role offers the opportunity to be at the frontline of M-KOPA’s retail operations, ensuring smooth inventory flow and world-class customer experiences. You’ll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.
About Us
We foster a culture where operational excellence meets genuine care for customer satisfaction. Our team values attention to detail, proactive problem-solving, and processes that ensure reliability. You’ll be empowered to maintain inventory accuracy and deliver service that directly contributes to our mission of serving millions of customers across Africa.
At M-KOPA, our retail operations aren’t just about managing stock—they’re critical touchpoints in our customer journey and the foundation that enables our field teams to succeed.
Key Duties and Responsibilities: In this role, you would be responsible for:
Inventory Management
- Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
- Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
- Ensuring inventory is securely stored in appropriate lockers or store areas
- Receiving stock from the main warehouse within expected timelines
- Returning stock to the warehouse promptly when required
- Adhering to established stock management policies
Customer Service
- Assisting customers with the upgrade process during their visits to the shop
- Resolving customer inquiries in person and logging them in our system
- Escalating concerns that cannot be resolved to the responsible team
- Adhering to phone and customer service processes
- Being available at the shop/depot before 8:00 am for all working days
Outlet/Shop Management
- Maintaining a clean and clutter-free shop environment at all times
- Keeping the store/locker well-labeled based on standards
- Ensuring depot/shop signage is always up and clean
- This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations. If successful, you would be reporting to the Regional Retail Team Leader.
Qualifications, Skills and Experience:
Your application should demonstrate:
- This is an entry-level position—no prior experience required
- Multitasking abilities and strong organizational skills
- Collaboration skills and ability to work effectively in a team environment
- Computer literacy and comfort with technology systems
- Bachelor’s degree or certificate in any field from a recognized university
- Customer service mindset with attention to detail
- Reliability and punctuality for early morning operations
- Ability to follow established procedures and policies
- If the above is of interest to you, please apply.
How to Apply:
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience required