Job Title: Senior Specialist – Enterprise Solution Design
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager – IT Design & Delivery
About Organisation:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Job Summary: The Senior Specialist- Enterprise Solutions Design is responsible for the solutions design and performing business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines
Key Duties and Responsibilities:
- Perform Business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines
- Review and understand system functionality applicable to each project
- Input into identifying ways to fine tune systems in line with changing work practices
- Determine, document, and review user requirements for all projects
- Review requirements, determine objectives and risks and issues and update business requirement specifications for the competency centre functional design
- Review technical specifications to ensure user and functional requirements are met
- Identify business improvement and optimization opportunities
- Design and document business solutions (process, system and measurements) that meet current and future user requirements
- Translate the user requirements into functional system requirements in line with the current system functionality and future roadmap, and ensure appropriate documentation thereof
- Define and construct context diagrams which form part of the basis of process mapping
- Provide information into test pack drafting
- Provide information and knowledge as required to resolve problems
- Sort, accumulate and analyze information from external sources to assist with problem solving
- Assist in identifying and assessing market trends, taking local conditions into consideration
- Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager
- Ensure traceability of requirements from business through to development and implementation
- Identify and prepare relevant information and data for reporting purposes
- Deliver first time right service excellence
- Establish and maintain quality standards that will enhance the customer experience and cost efficiency
- Work consistently according to standard operating procedures
Qualifications, Skills and Experience:
- Bachelor’s degree in computer science, Information Technology, Electrical/Telecom Engineering
- Relevant certification / accreditation as required for role.
Experience:
- 5 years’ experience in relevant sector/industry/ area of specialization
- Enterprise system implementation experience
- Business process mapping experience
- Understanding Agile/scrum and project management practices
Knowledge, Skills and Competencies:
- Analytical skills
- Communication skills
- Conflict management skills
- Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
- Negotiation skills
- Quality management skills
- Risk management skills
- Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 24th December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60