Job Title: Senior Operations Manager
Organisation: SafeBoda
Duty Station: Kampala, Uganda
About Organisation:
SafeBoda is a Ugandan-based startup that aims to make motorcycle taxis (bodas) and cars more safe, affordable, and convenient across Sub-Saharan Africa, with a goal to change the perception of public transportation as unsafe and disorganized by providing a safe and reliable service that is accessible to all.
Job Summary: The Senior Operations Manager leads all strategy and operations related to drivers in Kampala, including driver recruitment, onboarding, quality and performance, engagement, competitor research and driver communications. The ideal candidate has experience in managing a 20 + person team, can use data to make decisions, and is passionate about improving the livelihoods of boda and car drivers in Uganda.
Key Duties and Responsibilities:
- Lead all operations and the SafeBoda driver community in Kampala
- Manage multiple projects and be a resourceful multitasker who can execute a number of tasks to get things done
- Leading, managing, and coaching a 20+ person team
- Ownership of driver-related KPIs as well as recruitment strategy, incentive programs, and building processes across operations.
- Analysing performance metrics data and using it to identify ways to improve the performance of our drivers and the efficiency of the team.
- Identifying and implementing strategies to improve driver engagement and retention
- Developing and implementing a range of special and high impact projects across various functions of the driver team
- Monitor competitor activity and build defensive strategies for the business
Qualifications, Skills and Experience:
- Bachelor’s degree in a Business course from a recognised Institution
- At least 5 years of experience in Business Operations, 2 of which should be at Manager level
- Comfortable working in tough conditions, not always with easy answers to challenges
- Highly proactive ability to move fast, innovate and find creative solutions
- Be emotionally intelligent, humble and excited to work within a team with a diverse set of experiences and skills
- Data-driven decisions and solid analytical skills with experience in advanced Excel
- Love our product and be curious about how it works, and be a strong advocate for the way SafeBoda can transform the livelihoods of drivers
- Live the SafeBoda values, represent the company in everything you do and constantly fly the flag.
- Fluent in Luganda language
Benefits
- Health insurance
- Lunch every day for all staff at the SafeBoda academy
- SafeBoda wallet balance to take daily rides
- Paid annual leave
- A supportive team environment with mentorship from SafeBoda leadership
- Be a critical part of a team at the pinnacle of tech entrepreneurship in Africa
How to Apply:
Send an email to [email protected], attaching your CV indicating why you are the right fit for the role. Please use “Senior Operations Manager” as the email subject.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60