Job Title: Repossession Specialist – Phones
Organisation: Mogo Uganda
Duty Station: Kampala, Uganda
Reports to: Team Leader
About Organisation:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Key Duties and Responsibilities:
- Carry out field visits as assigned by respective leadership or designated supervisor. The field visits should only result in one of the two outcomes: full recovery of arrears or repossession.
- Correctly and completely use the systems in place and update the Communication Logs for every interaction and action held on a given agreement (ERP, Tracking, Microsoft office).
- Correctly profile client cases from investigations done, set and follow through the necessary actions on the systems used until closure.
- Report daily on workload assigned and tasks undertaken.
- Handling Customer, Association and staff queries mainly physically and occasionally over the phone, email and other Company communication channels.
- Educate current customers with information regarding their loans (outstanding dues, installment dates, installment amounts, payment procedures, safety measures, tracker functionality) as well as general information on where to find MOGO in case they need help.
- Actively participate in team meetings and perform any other duties as assigned by respective supervision.
- Support when called upon in emergency situations.
Qualifications, Skills and Experience:
- Minimum academic background: S4 and above
- Must know how to ride a bike
- Strong ability to adapt and work in a fast-paced environment.
- Technical Knowledge.
- Good team player.
- High level of integrity and accountability.
- Experience and proficiency in excel and any other computer software.
- Highly motivated and target driven.
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “Repossession Specialist – Phones”
Deadline: 12th December 2025
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Level of Education: high school
Work Hours: 8
Experience in Months: no experience required