Job Title: Relationship Manager – Liabilities
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
Sales
- Meet sales targets: Meet or exceed sales targets for liability products
- Growth of the consumer deposit book as per the set retail targets & ALCO guidelines through growth of accounts/collection business, Trade and Treasury opportunities.
- Revenue growth: contribute to the revenue growth by selling liability products and services
- Cross sell banking products to customers within the portfolio
Relationship Management/Customer Service
- Provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.
- Adhere to the service standards and provide excellent customer service.
- Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.
- Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
- Educate customers about the Bank’s products and services.
- Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees
Effective Stakeholder management
- Portfolio Management
- Ensure that the records are kept in order and up to date.
- Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion.
Operational Rigor and Compliance
- Adhere to the KYC policies and guidelines for account opening
- Manage operational risk in account opening as per laid down policies & procedures.
- Manage and resolve all audit/risk findings within the portfolio agreed timelines.
Qualifications, Skills and Experience:
- Bachelor’s degree in a business-related field
- Minimum of 4 years of related experience
Technical Competences and Skills
- Customer Focus
- Assertiveness
- Interpersonal Sensitivity
- Excellent Planning and Organizational Skills
- Strong Communication Skills both Verbal and Written
- Problem Solving and Analytical Skills
- Presentation Skills
- High Integrity
- Team Player
- Negotiation skills
Knowledge & Expertise
- Knowledge of the Bank products, services and policies including standard tariffs
- A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.
- A thorough understanding of the sales process.
- A working knowledge of the procedure manuals
- A good working knowledge and understanding of relevant regulations and related markets.
- A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
- A good understanding of portfolio management.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 4th January 2026
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 48