Job Title: Relationship Manager, Institutional Banking
Organisation: True North Consult
Duty Station: Kampala, Uganda
About Organisation:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Key Duties and Responsibilities:
- Responsible for the growth of the bank’s deposits book to ensure set targets for portfolio growth, and income are achieved.
- Recruit, grow and nurture Institutional Banking customer deposit base and business volumes as per agreed targets.
- Generate and improve profitability on a portfolio of new customer relations.
- Cross sell bank products and services.
- Ensure applied credit interest rates are managed within guidelines and limits set by the bank.
- Ensure that the bank’s deposit base is diversified in line with ALCO guidelines and the Bank’s strategic focus.
- Initiate and monitor Customer/Bank contact at all levels for assigned clients to ensure highest standards of service are maintained.
- Prepare and submit credit appraisals for Institutional Banking Customers that might require financing in conformity within credit guidelines and requirements Ascertain that all relevant documentation required for Institutional Banking customers is obtained.
- Support in the development/deepening of existing business relationships and increase profitability/customer wallet size
- Ensure 24-hour maximum turnaround time in resolving customer queries and issues.
- Ensure all bank interest, charges/waivers and other set IB parameters are duly implemented in the system.
- Support client confidence through solid delivery of exceptional service delivery.
- Ensure no relationship lapses on the portfolio.
- Continuously seek to enhance customer experience through bench marking with other key players in the market.
- Develop an intimate understanding of the client’s industry/Business, analyze their modus operandi, management practices, judgment of various influential decision makers and market conditions affecting their long-term viability, prepare customer account plans.
- Awareness and intimate understanding of the activities of the traditional competitors and the impact on Institutional Banking relationships.
- Treat customers fairly and avoid mis/over-selling
- Internal business Process
- Ensure compliance to all internal Regulatory, and statutory compliance expectations.
- Ensure KYC process is adhered to for all new relationships
- Prepare and maintain appropriate reports on client portfolio and business performance reports as per business standards.
- Establish and monitor a Risk Management framework in line with the bank’s risk framework) for day-to-day activities carried out in the portfolio to ensure key risks are identified and managed.
- Learning and Growth
- Ensure to complete e-learning courses set by the bank.
- Attend all bank trainings.
- Coaching and mentoring sessions with line manager every quarter.
Qualifications, Skills and Experience:
- University Degree in any business-related degree
- A Master Degree in Business Administration (MBA) is an added advantage
Professional Training:
- Professional qualifications in ACCA, CPA, CFA etc. is an added advantage
Experience:
- At least 5 years and above working experience in commercial banking environment 3 of which must have been in Customer Relationship Management / Business Development.
- Experience in sales and marketing of financial products
- Strong banking knowledge
- Strong background in Relationship Management.
- Experience within the Public sector and NGO space, is an added advantage
Technical Competencies
- Financial skills
- Financial skills: ability to analyze and/or interpret financial statements and advise accordingly
- Analytical Skills
- Analytical business and investment appraisal skills: Keen on detail and able to conceptualize financial investment proposals and viable solutions
- Industry Knowledge
- Excellent knowledge of Non-Profit Sector, Financial and Public sectors and investment opportunities
- Credit Risk Knowledge
- Ability to conceptualize basic credit and advise accordingly
Behavioral Competencies
- Goal driven and results oriented: Must enjoy being measured and judged by financial and other performance targets.
- Personal ethics
- Must be honest, fair and just with self, others, and demonstrates integrity in work and business contacts.
- Communication skills
- Excellent written, verbal and presentation skills Interpersonal skills
- Must be a people person with the ability to interact confidently with VIPS, and key contacts in the sector, and all stakeholders, fair and firm but able to build working relationships.
- Team player
- Shares with and consults others, enjoys working in a collaborative environment Pro active
- Must be pro -active, a self-starter and have the ability to see, grasp, and advise on opportunities
- Problem solving
- Ability to make decisions and find solutions to issues
How to Apply:
Please fill in the Application form by clicking the button below;
Thereafter, proceed to share your CV and Academic Documents to [email protected] with subject line Relationship Manager, Institutional Banking by 15th December 2025.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants MUST fill in the online questionnaire and share their CV’s and Cover Letters in PDF or MS Word STRICTLY.
For any inquiries on this career opportunity and the application process please e-mail [email protected].
Deadline: 15th December 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60