Job Title: Receptionist
Organisation: Mukwano Industries
Duty Station: Kampala, Uganda
About Organisation:
The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics.
Key Duties and Responsibilities:
- Serve as the face of the Company, offering friendly service to those entering the building or calling in over the phone
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system
- Receive visitors courteously, verify their purpose and direct them appropriately.
- Maintain a tidy, organized, and welcoming reception area.
- Manage visitor logs, issue visitor passes, and ensure compliance with security protocols.
- Provide timely information to staff, clients, service providers and other stakeholders.
- Handle inquiries, complaints and requests with professionalism and tact.
- Receive, sort and distribute mail, deliveries and packages to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
- Assist with filing, documentation, photocopying, scanning, and other clerical tasks.
- Schedule meeting rooms and support preparation for internal meetings when required.
- Assist the HR and Admin teams in coordinating staff welfare activities, appointments and documentation.
- Maintain updated records of visitors, suppliers and service providers.
- Keep accurate logs of telephone calls, messages and front‐desk activities.
- Present a professional, well-groomed appearance consistent with the company’s customer service standards.
- Uphold confidentiality and handle sensitive information with discretion.
Qualifications, Skills and Experience:
- Diploma in Business Administration, Secretarial Studies, Front Office Management or related field.
- At least 5 years’ experience in a front-office or customer service role, preferably in a busy or industrial environment.
- Proficiency in MS Office (Word, Excel, Outlook).
- Knowledge of switchboard operations is an added advantage.
Skills & Professional Attributes Required
- Excellent communication and interpersonal skills.
- Warm, polite, and customer-service oriented demeanour.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under minimal supervision.
- High level of integrity, confidentiality and professionalism.
- Neat, well-groomed and presentable at all times.
How to Apply:
If finding & hiring great talent excites you, we would like to get into a conversation with you. Interested candidates should visit our website i.e www.mukwano.com, go to the career page and upload the Cover letter, CV and Academic Credentials OR send their Cover letter, CV and Academic documents to [email protected] stating the Job Ref No. in the subject line. All attachments should be submitted as a single PDF document.
Deadline: 16th December 2025.
NB: Only shortlisted candidates will be communicated with after the closing date. Any form of canvassing is strictly prohibited.
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Level of Education: associate degree
Work Hours: 8
Experience in Months: 60