Job Title: IT Support Technician
Organisation: Women’s International Peace Centre (WIPC) Uganda
Duty Station: Kampala, Uganda
About Organisation:
Women’s International Peace Centre is a feminist organization, currently working within conflict and post-conflict countries in Asia and Africa. Our mission is to ignite women’s leadership, amplify their voices, and deepen their activism in re-creating peace. We use our home-grown approach to put women’s rights issues on the political agenda; amplify women’s voices; and catalyze women’s power to transform themselves, their communities and countries in conflict and post-conflict.
Job Summary: The IT Support Technician will provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues.
Key Duties and Responsibilities:
- Support with setting up of physical situation rooms
- Keep ICT systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware, operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Track all ICT inventory at Head Office and Field Offices.
- Facilitate the effective sharing of information within and outside the organization through proper management of the Local Area Network (LAN) as well as connectivity to the internet (WAN).
- Ensure proper implementation of the organization’s ICT disaster recovery strategy through regular and strategic backup of organisational information.
- Recommend, schedule and perform hardware and peripheral equipment improvements, upgrades and repairs.
- Support the roll-out of new applications, Test and evaluate new technology.
Qualifications, Skills and Experience:
- Hold a Bachelor’s degree in Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
- Certification in ITIL Foundation, CCNA, COMPTIA A+ or related is an added advantage
Experiences and Skills
- At least three (3) years hands-on work experience in a busy organization or in a Technical Support role.
- Extensive experience of networking systems and computer hardware is essential.
- Proven experience as an I.T Technician
- Strong experience with IP Telephony and A/V Conferencing Tools
- Excellent diagnostic and problem-solving skills.
- Good knowledge of internet security and data privacy principles.
- Ability to work independently and also as a team.
- Strong Written and oral communication skills.
- Experience working with Help Desk Software and Tools.
- Strong experience with mobile devices (Both Android and iOS)
How to Apply:
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Interested applicants should submit their application cover, Curriculum Vitae, National ID, with application letter clearly marked “Application for IT Support Technician’. Letters will be addressed to the Executive Director, Women’s International Peace Center by December 18th 2025. Shortlisted candidates shall be contacted.
Deadline: 18th December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 36