Job Title: IT Assistant – 3 Positions
Organisation: Women’s International Peace Centre (WIPC) Uganda
Duty Station: Arua, Uganda
Other locations: Jinja and Hoima
About Organisation:
Women’s International Peace Centre is a feminist organization, currently working within conflict and post-conflict countries in Asia and Africa. Our mission is to ignite women’s leadership, amplify their voices, and deepen their activism in re-creating peace. We use our home-grown approach to put women’s rights issues on the political agenda; amplify women’s voices; and catalyze women’s power to transform themselves, their communities and countries in conflict and post-conflict.
Job Summary: The IT Assistant will be the first line of Technical Support to users on Desktop, Mobile and other Software Related Issues. The IT Assistant will perform installation, operation and maintenance of computer systems and other technologies such as communication systems including IP Phones and Network Devices, A/V Equipment and Tools.
Key Duties and Responsibilities:
- To support the set up of the physical situation rooms.
- Provide technical support: Help users with hardware, software, and network support through phone, chat, or in person.
- Troubleshoot and resolve problems: Diagnose issues using diagnostic tools and targeted questions, then provide effective solutions.
- Manage support tickets: Log, update, and manage help desk tickets, escalating complex issues to higher levels of support when necessary.
- Document issues and solutions: Maintain accurate records of user queries and resolutions to track recurring problems and improve service.
- Assist with technology deployment: Help with the installation of new hardware and software.
- Provide user training: Guide end-users on how to use technology and handle minor technical issues
Qualifications, Skills and Experience:
- Minimum Diploma is Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
- Certifications COMPTIA A+ or CCNA is an added advantage
Experiences and Skills
- At least (2) years working experience in ICT work in a busy organization or as a support Technician with the following:
- Strong written and oral communication skills.
- Basic Understanding of IP Telephony and A/V Conferencing Tools
- Excellent diagnostic and problem-solving skills.
- Good knowledge of internet security and data privacy principles.
- Assist with administrative tasks related to the IT unit.
- Experience working with Help Desk Software and Tools.
- Working knowledge on Mobile Devices both on Android and iOS
How to Apply:
Interested applicants should submit their cover letter, Curriculum Vitae, and National ID, with the application letter clearly marked “Application for IT Assistant”
Address Letters will be submitted to the Executive Director of the Women’s International Peace Centre through email address [email protected] by December 24th 2025 ONLY shortlisted candidates will be contacted.
Deadline: 24th December 2025
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Level of Education: associate degree
Work Hours: 8
Experience in Months: 24