Job Title: Inbound and Outbound Supervisor
Organisation: DHL Uganda
Duty Station: Kampala, Uganda
About Organisation:
DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories.
Job Summary: The purpose of the role is to plan, co-ordinate, supervise and report upon the work activities of the Site. The Candidate needs to provide effective communication, leadership, motivation, training and development to his team. The main focus will be to maintain operations excellence
Key Duties and Responsibilities:
Safety
- Implement actions as directed to reduce or eliminate health and safety related risks
- Ensure the team applies the Safety Standards and relevant guidelines
- Report and investigate incidents within the workplace and respond to or escalate issues of noncompliance to safety regulations and procedures
Security
- Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets and of the customer’s product for the required area
- Investigate all relevant security risks and implement identified mitigation, where necessary having proposed mitigation options to your line manager for agreement
Process Framework
- Implement and supervise the adherence of up-to-date work instructions and standard operating procedures and associated forms to achieve prescribed outputs
- Continuously contribute to the improvement of procedures to better achieve the prescribed outputs
- Ensure forklift, pickers, loaders productivity is tracked and continuously improved
- Capture accurate data related to productivity (picking and loading)
- Participate in weekly preparation of KPIs and all relevant reports are prepared on time for Business & customer reporting
- Follow up on Aging reports on a weekly basis
- Investigate and rectify any issues created by replenishment synchronization
- Ensure damages exchange is done as per procedure and damages declaration raised immediately
- Ensure all documentation related to orders is accurately updated and filed accordingly
- Hold daily toolbox meeting with the team when required
- Participate in the joint monthly stock take & customer audits
- Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan
- You may be required to undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile.
Customer Engagement
- Respond to or escalate customer issues within clear guidelines and recommend solutions
- Support management implement continuous improvement activities
- Suggest local changes affecting the work or team to line manager to further support continuous improvement
Resource Planning and Management (RPM)
- Identify and escalate training and qualification gaps and conduct induction and technical training for the team
- Communicates clear operational objectives
- Within the context of responsibilities set by management, on a day-to-day basis, assign tasks, monitor performance and support the team as necessary
- Implement feedback channels for employees (e.g. Performance Dialogue boards, daily briefing sessions, EOS) to enable active contribution to the improvement and development of the site
- Supervise the use of infrastructure and inspect the working condition to the required standard
Performance Management
- Supervise day-to-day performance, including achievement of agreed customer KPIs and other internal KPIs (eg. safety, operational, employee related etc)
- Conduct performance reviews and coaching with all direct reports and recommend performance ratings to management
- Implements site plans within own area of operation. Ensure that stock/pallets in the warehouse both physical and system are data driven
- Monitor performance of people, equipment and processes and highlight to management areas for improvement
- Implements timely reporting processes and corrective actions for under performance
- Communicates operational results
- Implement, conduct and coach Coordinators to conduct Tier meetings, Gemba Walks and Performance Dialogues to identify areas for improvement. Respond to or escalate issues / opportunities within clear guidelines. Implement changes that have been approved and update standard operating procedures and training documentation
Leadership
- Support and supervise direct reports to help drive an engagement culture at the site
- Maintain frequent sustained presence on the floor to supervise core activities and resolve or escalate tactical issues within guidelines
- Communicate regularly to the team through Performance Dialogues, Gemba walks and briefings
- Provide and receive feedback to the team and individuals in a constructive and productive manner
- Participate in regular team reviews, including performance, audit results, compliance, conformity, CAPAs, follow up actions and recommendations for improvements
- Support management in active recognition of daily improvements
- Support EOS opportunities and activities
Qualifications, Skills and Experience:
- Degree in Supply Chain Management, Procurement and Logistic management or any other related course.
- At least 3 Years experience in warehouse operations
- SAP and WMS Knowledge required.
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops and delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others’ views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides employees, colleagues and business partners with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
- Languages
- English – verbal and written.
How to Apply:
All prospective candidates should apply online at the link below with an updated CV and academic credentials
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 36