Job Title: Functional Systems Officer
Organisation: C-Care Uganda
Duty Station: Kampala, Uganda
About Organisation:
C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.
Job Summary: Provide operational support, configuration, and process alignment for ERP, hospital, and core business applications, ensuring reliability, data quality, and compliance with approved processes.
Key Duties and Responsibilities:
- Act as first point of contact for functional system issues, enhancement requests, and user queries for assigned modules.
- Manage functional configuration of ERP/HIS modules (e.g. Finance, SCM, Pharmacy, Billing, HR) in line with business processes.
- Support master data setup and governance (items, customers, vendors, price lists, clinical codes, etc.).
- Document business processes, system setups, and change requests; maintain user and process documentation.
- Coordinate and conduct user training, refresher sessions, and onboarding for new staff on relevant systems.
- Perform system testing (unit, UAT) for changes and new features; document and track defects.
- Liaise with Developers and Digital team for customizations, integrations, or complex issues.
- Monitor data quality (missing fields, incorrect setups, duplicates) and work with business owners to correct issues.
- Provide input into system improvement opportunities and participate in process redesign initiatives
Qualifications, Skills and Experience:
- Bachelor’s degree or diploma in Information Systems, Business/Accounting with IT, Health Informatics, or related field.
- 2-4+ years’ experience supporting ERP or hospital systems in a functional role.
- Exposure to finance, supply chain, HR, or clinical workflows.
- Experience in healthcare, FMCG, or service industries is an added advantage.
- Strong functional understanding of ERP and/or hospital systems (Finance, SCM, HR, clinical workflows).
- Analytical, documentation, and process mapping skills.
- Good understanding of basic SQL or reporting tools is an advantage.
- Strong user support, communication, and training skills.
How to Apply:
All candidates should apply online at the link below.
Deadline: 31st December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24