Job Title: Field Operations Manager
Organisation: Fido Uganda
Duty Station: Kampala, Uganda
About Organisation:
Fido Uganda is an African-based Fintech Company. Fido empowers individuals and entrepreneurs to take advantage of opportunities in Africa. We have been operating in Ghana since 2015, disbursing about 3 million credit facilities. Built on advanced technology that enables fast, easy access to financial services, our independent financial platform and unique machine-learning risk models make instant credit decisions – even for customers with no financial track record.
Job Summary: Lead and institutionalize all field operations (Sales & Collections) to ensure efficiency, accountability, and performance across all zones. The role bridges product, marketing, and customer operations, driving growth and recovery targets through disciplined execution.
Key Duties and Responsibilities:
- Oversee both Field Sales and Field Collections teams.
- Develop and implement SOPs, escalation paths, and reporting structures.
- Coordinate closely with the Call Center for overdue account escalations.
- Identify markets for stationed agents and booth deployments.
- Approve escalation to legal recovery.
- Monitor KPIs: L0 growth, repayment performance, cure rate, and cost efficiency.
- Train and mentor Supervisors and team leads.
- Represent field performance in management and SMT meetings.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business, Finance, or related field.
- 5+ years’ experience managing field teams in fintech, MFI, or telecom.
- Excellent leadership and communication skills.
- Proficiency in CRM and data reporting tools.
- Competencies & Behavioural Traits
- Strategic leadership
- Accountability and integrity
- Data-driven decision making
- Strong field execution discipline
- Collaboration with cross-functional teams
How to Apply:
All candidates should apply online at the link below
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60