Job Title: CIC Supervisor
Organisation: Nile Breweries
Duty Station: Kampala, Uganda
About Organisation:
Nile Breweries Limited is a leading beverage company in Uganda and a subsidiary of SABMiller, the second largest brewing group in the world. We aim to provide for a variety of career paths and patterns of working, a good work-life balance and comprehensive employee benefits.
Job Summary: The key purpose of this role is to manage efficiently the CXC agent team assigned, executing the strategies that will allow the team to meet the commercial objectives, assuring that the team meet their KPI’s and generate an effective alignment between the team in the ground and the CXC Team
Key Duties and Responsibilities:
- Supervise his/her team to assure the correct management, aligning and coaching the team identifying the market’s opportunities with the ultimate goal to guarantee the commercial objectives of the area.
- Develop the team members through a coaching related activity, listening to their calls and identify the rooms to improve in order to maximize the productivity, DIGITAL ADOPTION and sales effectiveness.
- To assure that the team assigned is complying with the productivity indicators such as (Contractibility rate, Strike Rate, Quality of the Call) as well as the KPIs such as Volume target, coverage and high profit volume target.
- Control the technological tools given to the team assuring the well-functioning of the tools to perform the required job.
- To control and administer his HR allocated, such as annual leave, permits, or any issue related to their safety and well-being. This must be communicated to the CXC team leader and HR BP to manage the issue proactively.
- Channel identified issues to the CXC Team leader with the cross-functional areas to have the respective solution for these specific issues.
- Provide feedback to the CXC Team leader and CXC Manager in writing around the performance of the team and any issue related to that performance. Assure that each routine is compiled by the team member
Qualifications, Skills and Experience:
- Degree level qualification or equivalent, preferably in Commerce
- 2 to 5 years of relevant commercial experience, including experience and analysis
- Experience in reporting set up, analytics and sales insights
- Computer literacy – Basic knowledge of Excel/Word
Key Attributes and Competencies:
- Service oriented, Sales/Commercial oriented, Effective communication skills
- Strong problem-solving skills
- Strong presentation skills and ability to articulate views clearly and logically
- Proactive and innovative approach to analysis
- Resilience and ability to work in a pressurized environment
- Investigative skills
- Honesty and integrity
How to Apply:
All interested candidates who meet the above specifications should apply at the link below.
Deadline: 13th December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24