Job Title: Call Centre Representatives – 2 Positions
Organisation: International University of East Africa (IUEA)
Duty Station: Kampala, Uganda
About Organisation:
International University of East Africa (IUEA) is a private university licensed by the Ugandan National Council for Higher Education (NCHE). IUEA main campus is located in Kansanga, Kampala, Uganda, and draws students from East Africa, and from the rest of the world. The International University of East Africa celebrates a multi-cultural atmosphere.
Job Summary: You’ll handle inbound inquiries, make outbound calls to leads, and guide prospective students through the application process with warmth and professionalism.
Key Duties and Responsibilities:
- Handle inbound calls, emails, and WhatsApp inquiries from prospective students
- Make outbound calls to leads generated through marketing campaigns
- Provide accurate information about programs, admission requirements, and fees
- Schedule campus tours and appointments with admissions counselors
- Follow up on incomplete applications and nurture leads
- Update CRM with call notes and lead status
- Achieve daily/weekly call targets and conversion
- Escalate complex inquiries to Sales Lead
Qualifications, Skills and Experience:
- Diploma or Bachelor’s degree in any field
- 1-2 years in call centre, customer service, or sales
- Excellent phone etiquette and communication skills
- Patience, empathy, and problem-solving abilities
- Proficiency in English (additional languages a plus)
- Basic computer skills and CRM experience
- Ability to work shifts including evenings and Saturdays
- Target-oriented mindset
- Microsoft Excel & Google Sheets proficient
How to Apply:
Applications along with Resume/CV in a single PDF format file should be sent to [email protected]
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Level of Education: associate degree
Work Hours: 8
Experience in Months: 12