Job Title: Assistant Claims Analyst (Fresher Jobs)
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About Organisation:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Key Duties and Responsibilities:
- Data Collection & Management
- Extract, clean, validate, and manage data from core insurance systems, provider systems, and other sources.
- Ensure data integrity, accuracy, and consistency across all reporting platforms.
- Claims & Utilization Analysis
- Analyze claims data to identify trends in utilization, fraud, wastage, abuse, and cost drivers.
- Monitor high-cost claims, chronic cases, and provider performance.
- Support fraud detection and investigation initiatives.
- Underwriting & Pricing Support
- Provide data analysis to support pricing, underwriting, and risk assessment.
- Develop experience analyses for products, client portfolios, and provider networks.
- Assist in setting benefit limits, deductibles, and co-pay structures using data insights.
- Reporting & Dashboards
- Develop and maintain routine and ad-hoc management reports.
- Build interactive dashboards for management, underwriting, medical, finance, and sales teams.
- Automate reports to improve efficiency and timeliness.
- Business & Strategic Insights
- Translate complex datasets into clear business insights and recommendations.
- Support strategic planning through predictive and trend analysis.
- Provide insights into customer behavior, disease burden, and cost containment opportunities.
- Regulatory & Compliance Reporting
- Support regulatory reporting requirements (e.g., IRA, Ministry of Health, external auditors).
- Ensure accuracy and completeness of statutory and compliance-related data submissions.
- Data Governance & Security
- Enforce data governance standards, confidentiality, and compliance with data protection laws.
- Support data audits and internal controls.
- Cross-Functional Support
- Work closely with Claims, Underwriting, Finance, IT, and Business Development teams.
- Respond to data requests from internal and external stakeholders.
Qualifications, Skills and Experience:
- Bachelor’s degree in Data Science, Statistics, Actuarial Science, Healthcare Analytics, or a related field
- Prior experience in data analysis within the health insurance industry is an added advantage
- ANTI-MONEY LAUNDERING (AML) EXPECTATION
- The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
- Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.
- Responsibilities
- Administration
- Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
- Document Management
- File records or documents as instructed.
- Document Preparation
- Input content into standard templates. Also take responsibility for collating materials and photocopying them.
- Work Scheduling and Allocation
- Work according to an assigned schedule.
- Operations Management
- Carry out operational tasks by following established processes. Involves working within given settings or parameters.
- Internal Client Relationship Management
- Exchange information with internal clients by having courteous interactions with them.
- Operational Compliance
- Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Data Collection and Analysis
- Perform basic data entry tasks.
- Personal Capability Building
- Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Qualifications, Skills and Experience:
- Bachelors Degree (B): Actuarial Science (Required), Bachelors Degree (B): Data Processing (Required)
- Skills
- Action Planning, Action Planning, Answering Telephones, Business Insights, Client Management, Coaching, Codes of Conduct, Compliance Reporting, Computer Literacy, Confidentiality, Core Insurance, Cross-Functional Teamwork, Cross-Functional Work, Customer Due Diligence (CDD), Customer Service, Data Analysis, Data Auditing, Database Administration, Data Compilation, Data Entry, Data Governance, Data Insights, Data Integrity, Data Protection, Data Protection Laws {+ 42 more}
- Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
How to Apply:
All candidates should apply online at the link below
Deadline: 17th December 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience required