Job Title: Underwriter Medical OMIU
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About Organisation:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Job Summary: To assess, evaluate, and make sound underwriting decisions on medical insurance risks in accordance with established underwriting guidelines, risk appetite, and regulatory frameworks.
Key Duties and Responsibilities:
- Check and sign underwriting documents – Ensure the accuracy, completeness, and compliance of all underwriting documents before approval and finalization, supporting sound risk assessment and policy issuance practices in line with medical insurance guidelines.
- Client relationship management – Build and maintain strong relationships with key stakeholders including clients, intermediaries and healthcare service providers
- Compliance with regulatory requirements and departmental set guidelines
- Credit control – Ensure effective credit control practices, working with accounts to minimize unpaid premiums
- Endorsing and invoicing client accounts – Ensure timely and accurate processing of policy endorsements and invoicing activities for client accounts, maintaining billing integrity, customer satisfaction, and compliance with insurance regulations
- Ensure completeness of insurance documentation – Maintain accuracy, compliance, and operational efficiency by ensuring all required insurance documents are complete, current, and properly filed according to regulatory and organizational standards.
- Ensuring formal underwriting guidelines including rate, policy wording and reinsurance terms are complied with
- Follow up renewal notices to ensure retention – Monitor, manage, and execute a structured renewal communication to ensure timely follow-up on upcoming scheme expirations. Coordinate with cross-functional teams to resolve renewal obstacles, reinforce product value, and close renewal commitments.
- Intermediary and client visits – Build and maintain strong relationships with intermediaries (brokers, agents) and corporate or individual clients through regular face-to-face engagements, enhancing customer satisfaction, driving business retention, and identifying growth opportunities within the medical insurance portfolio.
- Maintain and account for accountable documents in EDMS – Manage, track, and maintain accountable documents such as policy contracts, underwriting approvals, claim decisions, premium invoices, and client correspondence within the EDMS platform. Ensure all critical documents are properly categorized.
- Prepare invoices for premium payment.
- Prepare premium computations and booking for pre-rated products – Accurately calculate, validate, and record premiums for standardized (pre-rated) insurance products to ensure correct billing, policy setup, and revenue recognition in compliance with organizational policies and regulatory standards.
- Respond to customer/intermediary queries and complaints – Deliver prompt, accurate, and empathetic responses to customer and intermediary queries and complaints, ensuring high service standards, policyholder satisfaction as per the set service level agreements.
- Support the claims staff on a day to day basis to ensure a seamless service to clients
- To liaise with intermediaries and maintain positive business partnerships
- ANTI-MONEY LAUNDERING (AML) EXPECTATION
- The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
Qualifications, Skills and Experience:
- University degree & Qualification in Insurance
Skills and competencies.
- Good communication skills-
- Computer literate
- Good assessment and analytical skills
- Ability to interact with colleagues and business partners
- Knowledge of insurance market
- Application of re-insurance
How to Apply:
All candidates should apply online at the link below
Deadline: 16th November 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required